10-29-2019 01:50 PM
Hi everybody.
I have a telephony deployment through cisco CME ISR 4321. Phones load local directory succesfully, but when user select a user from directory to call or try to call via extension, name of owner extension is not showing in screen of phone that dial, just show extension number. I would like that name of extension will be showing to help users.
Other hand, users that recieve calls can see name and extension right now.
Thanks.
10-29-2019 02:11 PM
Hi,
Are you using SIP or SCCP Phones? Did you check this CME directory troubleshooting guide?
Can you please post your CME configuration?
10-29-2019 11:32 PM - edited 11-02-2019 05:13 PM
Hi friend.
Thanks for answer. Yes, I have checked this guide, and I have followed all steps. In my phones is loaded directory succesfully but when I dial extension just appear extension. I use both SCCP and SIP phones.
I attach config.
10-31-2019 06:41 AM
Hi,
As per your configuration, your SIP Phones are configured with directory number 190, 191, 194, 195, 197, 198, 199, 201, 200 and 210; while SCCP Phones are configured with directory number 192, 204, and 210. There is no directory entry for these extensions under telephony-service. Once you add the directory entries, it will resolve your issue.
10-31-2019 05:30 PM - edited 10-31-2019 05:32 PM
Hi friend.
I add this entries unsuccessfully. I test in softphone vía SCCP (210) and all extensions vía SCCP I can see called name ( since ever) but when I dial to SIP extensions I just see extensión number. From SIP phones I have never been able to see called name beteween same SIP phones and SCCP phones
11-07-2019 10:09 PM
Hi Vaijanath.
Any comments friend?
Regards.
11-08-2019 06:37 AM
Hi,
In your earlier post you said your entries were not added successfully. The call name will not display until you add the entries.
11-08-2019 03:23 PM
Hi friend, thanks for answer.
Yes, I added, but I did not succeed.
In fact, I see the extensions in the directory twice for these phones. The problem as I told you was that they did appear in the directory, but in the dial only the name appears. I have other branches that see the number as unknown and when it calls, only the number appears. For incoming calls from all extension (internal and branches) I can see the full name is seen.
I need help.
Thanks.
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