Calls disconnect on transfer

[Forcefield]

Hello

I have an issue on a clients BE6000 CUCM where when they forward their phones to mobile everything works as expected.

However when they transfer the call to external, the call disconnects after a few secs.

Basically flow is: External Caller > Provider > Adtran > CUBE router > CUCM > handset > transfer to mobile.

I was looking into adjusting the SIP Profile settings, but not sure where to begin.

Many thanks 

FF

[Sreekanth Narayanan]

Do you know why the call transfer is failing after a few seconds? What's the message in the logs that's causing the disconnect and the reason code for this>?

[Forcefield]

Hi Sreekanth

Unfortunately its a disconnect code of 16:

Disconnect Cause (CC) : 16
Disconnect Cause (SIP) : 200

I have noticed this also:

The Call Setup Information is:
Call Control Block (CCB) : 0x0x3FAB4618
State of The Call : STATE_DEAD
TCP Sockets Used : YES
Calling Number : 719
Called Number : 0401422542
Source IP Address (Sig ): 192.168.0.230
Destn SIP Req Addr:Port : 192.168.0.233:5060
Destn SIP Resp Addr:Port : 192.168.0.233:36566
Destination Name : 192.168.0.233

I am calling in on 6466 to 0719. From there 0719 is transferring me to the 22542 number as you can see here:

The Call Setup Information is:
Call Control Block (CCB) : 0x0x3FA53F70
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 0863236466
Called Number : 0892150719
Source IP Address (Sig ): 192.168.0.230
Destn SIP Req Addr:Port : 192.168.0.233:5060
Destn SIP Resp Addr:Port : 192.168.0.233:5060
Destination Name : 192.168.0.233

543860: Oct 19 14:39:21.503 AWST: //67662/6F803A3789AD/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g711alaw
Negotiated Codec Bytes : 160
Nego. Codec payload : 8 (tx), 8 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 192.168.0.230
Source IP Port (Media): 23656
Destn IP Address (Media): 192.168.0.233
Destn IP Port (Media): 28646
Orig Destn IP Address:Port (Media): [ - ]:0

543861: Oct 19 14:39:21.503 AWST: //67662/6F803A3789AD/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 16
Disconnect Cause (SIP) : 200

543862: Oct 19 14:39:21.523 AWST: //67663/989256800000/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3FAB4618
State of The Call : STATE_DEAD
TCP Sockets Used : YES
Calling Number : 719
Called Number : 0401422542
Source IP Address (Sig ): 192.168.0.230
Destn SIP Req Addr:Port : 192.168.0.233:5060
Destn SIP Resp Addr:Port : 192.168.0.233:36566
Destination Name : 192.168.0.233

Would the fact the transfer is coming from a 3 digit extension (719) have something to do with it? Translation or transformation pattern needed?