I'm using UCCX 11.0. I am looking for suggestions on how to route calls out of the queue at the end of "time of day" time. I am checking for agents logged in all the time but they may be on the phone for awhile after the end of day. Management wants to send the calls in queue to a voicemail box at the exact time set for "time of day". I put the "time of day" in the queued section of my script but that seems cumbersome. There could be up to 20 calls in queue at the end of day.
