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About Glenn Jordan
09-22-2020
Glenn Jordan
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Member since
02-01-2010
32
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0
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Latest Contributions by Glenn Jordan
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Calls in Queue routing at end of day
Created by
Glenn Jordan
in
IP Telephony and Phones
04-28-2020
04-28-2020
I'm using UCCX 11.0. I am looking for suggestions on how to route calls out of the queue at the end ...
Re: Get xml document data and compare with calling number variable in UCCX script
Created by
Glenn Jordan
in
Contact Center
04-09-2020
04-09-2020
Thank you, this is very helpful.
Re: Displaying callers name for Finesse agent using uccx script.
Created by
Glenn Jordan
in
Contact Center
03-02-2020
03-02-2020
Thanks, I'll take a look at it.
Get xml document data and compare with calling number variable in UCCX script
Created by
Glenn Jordan
in
Contact Center
02-28-2020
02-28-2020
I have a script where I want to compare the calling number (variable) with a list of directors and a...
Displaying callers name for Finesse agent using uccx script.
Created by
Glenn Jordan
in
Contact Center
06-03-2019
06-03-2019
I am using UCCX 11.0I am trying to pull a callers name from CUCM database and insert it in a call va...
Display call details in queue
Created by
Glenn Jordan
in
Contact Center
09-25-2018
09-25-2018
UCCX 11.0. Finesse. I have a requirement for the Supervisors in the call center to be able to see a ...
Re: CUIC reporting - How do you create a report using a specific data source?
Created by
Glenn Jordan
in
Contact Center
01-23-2018
01-23-2018
Perfect! That's the trick. Thank you very much!!!!!
CUIC reporting - How do you create a report using a specific data source?
Created by
Glenn Jordan
in
Contact Center
01-23-2018
01-23-2018
I want to run a report to put in a dashboard that has a different time zone. Current reports are dis...
How can i setup pstn dialing from a TMS endpoint that is not registered to CUCM?
Created by
Glenn Jordan
in
TelePresence and Video Infrastructure
11-08-2017
11-08-2017
My video endpoints are registered to VCS. I want them to be able to dial a pstn audio call only. How...
UCCX 10.6 Total CSQ Calls every 15 minutes
Created by
Glenn Jordan
in
Contact Center
04-05-2017
04-05-2017
We are implementing a Work Force Management solution and looking for the most efficient way for gett...
Thank you.
Created by
Glenn Jordan
in
IP Telephony and Phones
03-20-2017
03-20-2017
Thank you.
CUCM 11.5 Cisco IP Phone compatiblity
Created by
Glenn Jordan
in
IP Telephony and Phones
03-20-2017
03-20-2017
Anybody using 7960, 7940, 7936 and or 7912 on CUCM 11.5? If so, any issues? Cisco docs show differen...
I've gone through the
Created by
Glenn Jordan
in
IP Telephony and Phones
03-20-2017
03-20-2017
I've gone through the settings, ring tones but it only does one ring tone for both lines. There's no...
DX650 Phone
Created by
Glenn Jordan
in
IP Telephony and Phones
03-13-2017
03-13-2017
Anybody know how to set a different ringtone on the second line on a DX650 Phone?
Thank you very much DJ. I
Created by
Glenn Jordan
in
Contact Center
02-17-2015
02-17-2015
Thank you very much DJ. I appreciate it.
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Public Statistics
Date Registered
02-01-2010
08:20 AM
Date Last Visited
09-22-2020
07:51 AM
Total Messages Posted
32
Helpful Votes Given To
User
Helpful Count
Mark Swanson
5
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