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I'm using UCCX 11.0. I am looking for suggestions on how to route calls out of the queue at the end of "time of day" time. I am checking for agents logged in all the time but they may be on the phone for awhile after the end of day. Management wants ...
I have a script where I want to compare the calling number (variable) with a list of directors and above in an xml document then prioritize them and send them to a queue. I have everything setup but i can't get my expression to compare the calling nu...
I am using UCCX 11.0I am trying to pull a callers name from CUCM database and insert it in a call variable to present to the Agent. 95% of my calls are internal so the CUCM database is the best place to get it. I thought I could use the calling numbe...
I want to run a report to put in a dashboard that has a different time zone. Current reports are displaying MST time but my customer wants CST. I do have a data source that has CST but I don't know how to use it in a report.
My video endpoints are registered to VCS. I want them to be able to dial a pstn audio call only. How do I set that up?
I have a trunk to CUCM 11.0
VCS is X8.5.1
TAC gave me eso4 cop file to the same issue we had. Worked great.Glenn JordanBass Pro ShopsSystems Engineer 4External Number 720-644-4888Internal Number 2001-4888
