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Member since
02-01-2010
30
Posts
0
Helpful
0
Solutions
Created by
Glenn Jordan
in Contact Center
in Contact Center
03-02-2020
08:45 AM
03-02-2020
08:45 AM
Thanks, I'll take a look at it.
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Created by
Glenn Jordan
in Contact Center
in Contact Center
02-28-2020
10:42 AM
02-28-2020
10:42 AM
I have a script where I want to compare the calling number (variable) with a list of directors and above in an xml document then prioritize them and send them to a queue. I have everything setup but i can't get my expression to compare the calling number with the numbers in the document. It always pulls the first vipNumber in the xml document. I've seen other post on this subject but none that matches exactly what I'm trying to do. Any help is appreciated.
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Created by
Glenn Jordan
in Contact Center
in Contact Center
06-03-2019
08:43 AM
06-03-2019
08:43 AM
I am using UCCX 11.0 I am trying to pull a callers name from CUCM database and insert it in a call variable to present to the Agent. 95% of my calls are internal so the CUCM database is the best place to get it. I thought I could use the calling number and somehow pit it in a sql query in a DB Read? Anybody know how I can do that or if it can be done? I have connection to the CUCM database so I can do query then do a DB Get will put the callers name in a variable.
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09-25-2018
08:04 AM
UCCX 11.0. Finesse. I have a requirement for the Supervisors in the call center to be able to see a list of calls in queue and the caller details. A list of the callers, their ANI and description of the caller (internal calls). And to be able to pull a call out of that list and answer it. I know it's not native to UCCX so I'm assuming it will be a widget. Anybody doing it or knows if it's possible?
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Created by
Glenn Jordan
in Contact Center
in Contact Center
01-23-2018
01:38 PM
01-23-2018
01:38 PM
Perfect! That's the trick. Thank you very much!!!!!
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Created by
Glenn Jordan
in Contact Center
in Contact Center
01-23-2018
10:05 AM
01-23-2018
10:05 AM
I want to run a report to put in a dashboard that has a different time zone. Current reports are displaying MST time but my customer wants CST. I do have a data source that has CST but I don't know how to use it in a report.
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Created by
Glenn Jordan
in Contact Center
in Contact Center
04-05-2017
01:19 PM
04-05-2017
01:19 PM
We are implementing a Work Force Management solution and looking for the most efficient way for getting CSQ call totals every 15 minutes for a 24 hour period. We have a UCCX 10.6 HA cluster. I started going down the database SQL queries road but ran into a roadblock with trying to locate CSQ calls in the database tables. So I thought I would ask if there is a better way to get this information. I'm sure someone out there is doing this and would like to know how to do it. I appreciate any input.
Thanks Glenn
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Created by
Glenn Jordan
in IP Telephony and Phones
in IP Telephony and Phones
03-20-2017
12:31 PM
03-20-2017
12:31 PM
Anybody using 7960, 7940, 7936 and or 7912 on CUCM 11.5? If so, any issues? Cisco docs show different compatibilities and thought I would ask the real world users.
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Labels:
03-20-2017
12:29 PM
I've gone through the settings, ring tones but it only does one ring tone for both lines. There's no way to select the second line and set it's own ringtone.
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03-13-2017
09:07 AM
Anybody know how to set a different ringtone on the second line on a DX650 Phone?
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Labels:
02-17-2015
02:36 PM
Thank you. It's all makes sense except when I tried to setup the If Statement but got a parse error. I'm pretty sure I got the value configured right? See attached.
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Created by
Glenn Jordan
in Contact Center
in Contact Center
02-17-2015
10:02 AM
02-17-2015
10:02 AM
I have a Menu in a script with a Zero option to go to our operator. Internal people are abusing this option so I want to route them differently with they press Zero. I figure I can put an IF statement before the call redirect to look to see if the caller id is 4 digits but not sure how or if I can do that. Any help is appreciated. I'm using UCCX 7.1
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Labels:
Created by
Glenn Jordan
in Contact Center
02-28-2020
02-28-2020
I have a script where I want to compare the calling number (variable)
with a list of directors and a...
Created by
Glenn Jordan
in Contact Center
06-03-2019
06-03-2019
I am using UCCX 11.0I am trying to pull a callers name from CUCM
database and insert it in a call va...
09-25-2018
UCCX 11.0. Finesse. I have a requirement for the Supervisors in the call
center to be able to see a ...
Created by
Glenn Jordan
in Contact Center
01-23-2018
01-23-2018
Perfect! That's the trick. Thank you very much!!!!!
Created by
Glenn Jordan
in Contact Center
01-23-2018
01-23-2018
I want to run a report to put in a dashboard that has a different time
zone. Current reports are dis...
11-08-2017
My video endpoints are registered to VCS. I want them to be able to dial
a pstn audio call only. How...
04-05-2017
We are implementing a Work Force Management solution and looking for the
most efficient way for gett...
03-20-2017
Anybody using 7960, 7940, 7936 and or 7912 on CUCM 11.5? If so, any
issues? Cisco docs show differen...
03-20-2017
I've gone through the settings, ring tones but it only does one ring
tone for both lines. There's no...
02-17-2015
Thank you. It's all makes sense except when I tried to setup the If
Statement but got a parse error....
Created by
Glenn Jordan
in Contact Center
02-17-2015
02-17-2015
I have a Menu in a script with a Zero option to go to our operator.
Internal people are abusing this...
Public Statistics
| Date Registered | 02-01-2010 08:20 AM |
| Date Last Visited | 03-04-2020 09:09 AM |
| Total Messages Posted | 30 |
