About Glenn Jordan

Glenn Jordan · 04-28-2020

I'm using UCCX 11.0. I am looking for suggestions on how to route calls out of the queue at the end ...

Glenn Jordan · 04-09-2020

Thank you, this is very helpful.

Glenn Jordan · 03-02-2020

Thanks, I'll take a look at it.

Glenn Jordan · 02-28-2020

I have a script where I want to compare the calling number (variable) with a list of directors and a...

Glenn Jordan · 06-03-2019

I am using UCCX 11.0I am trying to pull a callers name from CUCM database and insert it in a call va...

Glenn Jordan · 09-25-2018

UCCX 11.0. Finesse. I have a requirement for the Supervisors in the call center to be able to see a ...

Glenn Jordan · 01-23-2018

Perfect! That's the trick. Thank you very much!!!!!

Glenn Jordan · 01-23-2018

I want to run a report to put in a dashboard that has a different time zone. Current reports are dis...

Glenn Jordan · 11-08-2017

My video endpoints are registered to VCS. I want them to be able to dial a pstn audio call only. How...

Glenn Jordan · 04-05-2017

We are implementing a Work Force Management solution and looking for the most efficient way for gett...

Glenn Jordan · 03-20-2017

Thank you.

Glenn Jordan · 03-20-2017

Anybody using 7960, 7940, 7936 and or 7912 on CUCM 11.5? If so, any issues? Cisco docs show differen...

Glenn Jordan · 03-20-2017

I've gone through the settings, ring tones but it only does one ring tone for both lines. There's no...

Glenn Jordan · 03-13-2017

Anybody know how to set a different ringtone on the second line on a DX650 Phone?

Glenn Jordan · 02-17-2015

Thank you very much DJ. I appreciate it.

Calls in Queue routing at end of day