Can Call Manager 8.5 Do this?

[asmith1972]

Hi We are running Call Manager 8.5 and been asked if there is any basic adhoc call recording features in the product? If not anyknow know if you get anything with version 9?

Also we have a few people who have asked if they can listen in on someone elses phone call for training purposes. Can this be done with 8.5 or 9

Thanks

[Carlo Poggiarelli]

Hi.

Both verisio can do that.

For call recording you need a third party server as recorder.

Please refer to the following link

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_BK_CEF0C471_00_cucm-features-and-services-guide_chapter_0100110.html

HTH

Regards

Carlo

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"The more you help the more you learn"

[asmith1972]

Ok thanks

So for call recording you need to purchase a recording device for it to work

With the call monitoring, so you also need to buy something or is it out of the box?

[Carlo Poggiarelli]

Hi.

Call monitoring is a CUCM feature and the doc I posted above, explains how to implement.

HTH

Regards

Carlo

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"The more you help the more you learn"

[Jaime Valencia]

But that kind of call monitoring requires you to have a contact center product, with only CUCM, all you can get is barge and cBarge, and that goes hand to hand with the fact you need to have a shared line with everyone you want to monitor.

HTH

java

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