Can you record calls in call manager

[carl_townshend]

Hi all

We have a site that needs to record all calls from external customers, Can call manager do this or do I need a separate piece of software ? if so what is recommended with call manager?

cheers

Carl

[Leo Salcie Tejeda]

Hi Carl,

You need a separate software to record call. I would recommend you to use Calabrio or Call Copy.

Regards

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[jguandalini]

In CUCM 8.5 I suggest this url

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fsmr.html

And exist Software Calabrio

http://calabrio.com/products/call-recording/

I hope that it help you.