Cannot add Cisco 8865 to CUCM 9.1.1.20000-5

[mohd Akram]

Hi, we are running CUCM version 9.1.1.20000-5 and are trying to add an 8865

[Rajan]

Hi Mohd,

Have you installed device pack to get this phone model in CUCM. If not, you need to install the required device pack in all servers in the cluster and do a cluster reboot to get this device type (8865) in CUCM.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_01.html

Device pack download link:

https://software.cisco.com/download/release.html?mdfid=284510097&softwareid=282074299&release=9.1(2.17151)&relind=AVAILABLE&rellifecycle=&reltype=latest

HTH
Rajan
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[mohd Akram]

I'm getting this Error 

[Rajan]

The error states version mismatch. As you are running 9.1.1, you cannot install device packs for 9.1.2. Latest device pack available for 9.1.1 is the one released in 2014. I am afraid whether that device pack provides support for 8865. Also 9.1.1 is pretty old, I would suggest you move to the latest 9.1.2 version and try

HTH
Rajan
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[mohd Akram]

Can I upgrade it or I need to contact TAC

[Rajan]

You can upgrade following the usual upgrade procedure.

[mohd Akram]

Can you suggest me the compatible version because we have purchased new IP phones

[Rajan]

Its always advisable to go to the latest version available for 9.1.2 as it will have fix for most bugs.

[mohd Akram]

I could not find it

[mohd Akram]

Which version should I upgrade  my version is CUCM 9.1.1.20000-5

[Jaime Valencia]

9.1 is going EOL/EOS at the end of this year, you want to go 11.5

10.5 will also go EOS as soon as 12.5 is released at some point this year.