04-06-2007 07:44 AM - edited 03-14-2019 08:52 PM
Hi ,
My problem is I have no CDR Records in CRA . When I set the CDR LOAD in CAR I can see all attempts are unsuccessful,
There is no connectivity issue also the Cisco CDR Repository Manager is active
CCM syslog shows %CCM_UNKNOWN-CDRREP-3-CDRAgentSendFileFailed
Found a document about this
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_error_message09186a008063610b.html
But didn?t resolved me issue
this is a fresh CallManager 5.0 Install and I did almost everything to resolve this issue
I really don?t know what else I can do to resolve this issue since I have LIMITED!!! access to System files in CCM 5 ( I still can?t understand what Cisco guys were thinking by using Linux with limited access to System files for admins )
Please help me
04-06-2007 04:56 PM
Hi,
L2 process on the publisher can cause CDR Agent failing to send files to the publisher
Could you please enable CDR traces.
Please go to Cisco Unified CallManager Serviceability, then to Trace > Configuration, select your server and then "Cisco CDR Agent" service , change Debug trace level to "Debug" and press Save. Then do the same for "CDR Repository manager".
Please check:
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse61454
It is fixed on some ES version of CallManager 5.0(4) and also from 5.1
Which is the exact version that you are using?
Thanks
04-07-2007 08:30 AM
Hi
Thank for replying
my CCM version is 5.0.4.1000-1
Actually I found an upgrade in Software portal to 5.0.4.2000-1
So I?m downloading it, hope this helps to resolve the issue
I will let you know
Thanks
04-07-2007 08:43 AM
I dont think upgrading to 5.0.4.2000-1 would resolve the issue. Can you paste the complete syslog message for this error. Also, can you confirm if you can do CDR Search by Extension and run Individual reports ?
09-10-2009 07:29 AM
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