CCX Scripting Problem

[Fernaldy Fernaldy]

Hello, I have a problem, I have a script, I want to call to extension directly after welcome prompt (I set as PromptMainMenu because there is only 1 recording I have) and press 0 to call operator, Please help me to make this script, here is the script I have made now.

Please I need all your advice.. Thank you 😄

[Deepak Rawat]

If you want the call to transfer directly after the Welcome prompt then use Accept step after Start and then Play Prompt followed by Call Redirect. So basically your script should look like the attached one

Also, from next time if you have questions related to Contact Center post them at below forum which is dedicated towards CC queries

https://supportforums.cisco.com/community/5926/contact-center

Regards

Deepak

[Fernaldy Fernaldy]

Hi Deepak,

Thanks for answering, I will try your script, and will move the question to the forum which is dedicated towards CC queries

Thank you

Regards,

Fernaldy

[Deepak Rawat]

No issues Fernaldy, please test the script and let me know in case you need any further help.

Regards

Deepak

[Fernaldy Fernaldy]

Hi Deepak,

Gladly your script run well, but I currently have other issue, I have 2 option first after prompt I can call to Extension Number (ex. 56789, etc) or I can call to Operator when I press "0", It's already success when I call to operator, but I have problem when I press extension number after prompt end, currently after I press it's directly call to operator. can you give me any advise? Thank you

Regards,

Fernaldy

[ismail.ichu]

Dear Fernaldy,

There are many options ,You can use get digit string and call redirect to that receive digit string to call the extension.

Regards,

Ismail.

[Fernaldy Fernaldy]

Hi Ismail,

Thanks for answering

Should I use IF Option to choose between dial to extension or press 0 to call to operator?

Here is the script, please correct me if I'm wrong

Regards,

Fernaldy