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CFNA to VoiceMail

r_berana
Level 1
Level 1

Im using CME. I configured one DN to forward call to a voice mail if unanswered but when i tested it in it immediately forwards the call to the voicemail server in just two rings. What could be wrong?

1 Reply 1

mchandak
Level 7
Level 7

What is the CFNA timer set on CCME. Note that when calculating the timer to be configured, it should be 4 secs per ring. Therefore if you want the phone to ring 4 times, it should be set to 16.