Change Country Code

[jamesctr]

Hello Team,

I am curious how to set up remote users phones to allow them to use local country code. More specific I am in Germany and so the system is in Germany and set to the region. I have users in Italy that would prefer to have their calls there appear as if they are local calling. Or at the very least is there a way to mask the calls so the caller ID shows a local callback?

[Carlo Poggiarelli]

Hi James,

There are different way to do that. One is to use  Calling Number Normalization.

Please refer to the following link https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/featureConfig/cucm_b_cucm-feature-configuration-guide_1201/cucm_b_cucm-feature-configuration-guide_1201_chapter_011.html

Also you can use Standard local route group in Device Pool definition to select the proper Voice Gateway / CUBE so that even if the italian user is in Germany, he will always call using italian Gateway.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1SU1/systemConfig/cucm_b_system-configuration-guide-1251su1/cucm_b_system-configuration-guide-1251su1_restructured_chapter_010111.html#CUCM_TK_LA172966_00

Please let me know if it helps

HTH

Regards

Carlo