IP Telephony and Phones

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The customer has two sites A and B. The current problem is that when site A calls site B, the phone rings, but the phone at site B will automatically hang up after being answered. It is normal for site B to call site A. The customer has two sites A ...

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Hello-   I'm looking to enable an alert for calls that are bounced back as 404 Not Found and I'm starting with RTMT to see if this is possible.  I'm looking in the Performance tab and see BasicCallFailures which might be it but I'm unsure.  Does anyo...

Xisby by Level 1
  • 373 Views
  • 0 replies
  • 0 Helpful votes

Hi, I just received this notification "Update failed. The system has exceeded its time limit to resolve license non-compliance issue. No more provisioning operations are allowed until the license compliance issues are resolved". I cannot update, dele...

joshuar by Level 1
  • 375 Views
  • 2 replies
  • 0 Helpful votes

On our 8851's when a user dials out with a 10-digit number it displays USER 955555555(actual number) instead of displaying the users actual Name. so instead of Joe Doe 95555555 it says "USER". I've changed the display name, and for forwarding informa...

mdiarz by Level 1
  • 442 Views
  • 1 replies
  • 0 Helpful votes

I set up a new CCX Resource in a Team as a secondary supervisor. She can't monitor calls in the Team. When she selects the Monitor feature, she gets a recording that the call cannot be completed as dialed. I'm the secondary supervisor to several Team...

SteveK066 by Level 1
  • 2176 Views
  • 3 replies
  • 0 Helpful votes