changing locale on phone 6921 fails

[matteoarosio]

Hello everyone,

I have an issue with changing "user locale", from default (english) to Italian  on some cisco  phones 6921.

I installed on the servers the files:

cm-locale-combined_network-7.1.3.2000-1.cop.sgn

cm-locale-it_IT-ES-7.1.5.1300-1.cop.sgn

po-locale-it_IT-9.2.1.1000-1.cop.sgn

on every server of the cluster, and rebooted them, starting from the publisher, several times;

then we changed "user locale", from none to Italian, and reset the phone;

but the language of menu stays in English.

This issue is only for this model, for the rest of the phones (7912, 7940, 7960) the locale is italian.

May someone help me to solve this issue?

Here some information about the CM infrascructure:

Cluster of 3 servers

Call Manager version:          7.1.3.3000-1

Firmware of phone 6921:     sccp 9.2.1.0

I cheked in the forum, and I found someone that has the same issue, but with different firmware (9.3.3).

Thank you in advance.

[Manish Prasad]

Hi Matteo,

I would recommend testing on a single 6921 phone with an upgraded firmware 9.4.1. You can refer this below link for single phone firmware upgrade -

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a0080a277a3.shtml

Rate all the helpful post.

Thanks

Manish

[matteoarosio]

Hi,

I'll try in few days, I'll have a phone 6921 in my lab, and I'll try your solution.

I'll give you a feedback.

Thanks

Bye

Matteo