11-29-2012 01:42 PM - edited 03-16-2019 02:28 PM
We are using Contact Center 8.6.1 and the latest softphone, when users logged into Cisco Agent Desktop are on an active call, a second call dialed directly to the agents extension will disconnect the active call and take it's place. Any ideas?
10-21-2013 01:14 PM
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