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CIPC 8.6.5 File Not Found SEPXXXXXXXX.cnf.xlm

Michael Medwid
Level 1
Level 1

‎08-03-2018 04:15 PM - edited ‎03-18-2019 12:29 PM

I am trying to register a CIPC 8.6.5 client for the first time to a CUCM 10.5.2 cluster. The CIPC client running on windows 10 gets stuck at message configuring IP. The CUCM Admin page shows the phone's address but with status Rejected. 

In CIPC Settings/Status there are messages showing File not Found SEP(mac address).cnf.xml, CTL Update Failed. 

 

Any idea what might be happening? Is there a way that I can view whether SEP(mac addr).cnf.xml exists in fact? What logging might be insightful in RTMT or other to figure out why this won't register? 

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Jaime Valencia
Cisco Employee
Cisco Employee

‎08-03-2018 08:53 PM

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200769-Two-Ways-to-Obtain-a-Phone-s-Configurati.html

 

Is CIPC properly configure in CUCM? matching the device name from CIPC? 

HTH

java

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