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Cisco 6871 with multiplatform freezes or reboot with USB headset

avezina
Level 1
Level 1

Hi,

 

I have a Cisco 6871 with multiplatform firmware which often reboots or freezes using a USB headset (Poly Blackwire 8225).

 

When we put a call on hold, the UI will often freeze when resuming the call. There is no audio and the phone finally reboots.

Same thing happens when making 2 calls back to back (2nd call will freeze and then reboot the phone).


Firmware is: sip68xx.11-3-3MPP0203-382.loads

 

Do you guys know what could be the issue?

1 Reply 1

avezina
Level 1
Level 1

I also tested with a CP-8851-3PCC (firmware sip88xx.11-3-3MPP0103-381.loads) and I have the exact same problem