Cisco 6901 phone not register at CME 10.1

[Avijit Chowdhury]

I have already install CME 10.1 . 6901 phone not registered at CME. Please check the attachment file.Need some suggestion . Thanks Avijit

[Rajan]

Hi Avijit,

From the debugs, it seems like the phone is indeed getting the config file.

Oct 17 06:08:17.029: TFTP: Looking for SEPB07D47C131AA.cnf.xml

Oct 17 06:08:17.033: TFTP: Opened flash:/its/vrf1/SEPB07D47C131AA.cnf.xml, fd 4, size 1534 for process 62

Oct 17 06:08:17.041: TFTP: Finished flash:/its/vrf1/SEPB07D47C131AA.cnf.xml, time 00:00:00 for process 62

The next step is the phone should send a register message to the CME IP :172.16.252.123. You can check this by taking a packet capture from the phone. Also can you provide the "show run".

[Avijit Chowdhury]

Thanks for reply. Well i have 4 different models of phone. I can register rest of 3 models at CME. But 6901 can not register . But i have also CUCM platform where i can register this 6901 model phone . Please check the attach file.

[Rajan]

Can you provide the below debug after resetting the phone once:

debug tftp events

debug sccp messages

debug ephone register

You have mentioned that you are able to register 3 other models. Are they sccp or sip ?

[Avijit Chowdhury]

sThose are SIP models. debug .... Oct 19 07:14:10.662: TFTP: Looking for CTLSEPB07D47C131AA.tlv Oct 19 07:14:10.778: TFTP: Looking for SEPB07D47C131AA.cnf.xml Oct 19 07:14:10.778: TFTP: Opened flash:/its/vrf1/SEPB07D47C131AA.cnf.xml, fd 10, size 1529 for process 62 Oct 19 07:14:10.786: TFTP: Finished flash:/its/vrf1/SEPB07D47C131AA.cnf.xml, time 00:00:00 for process 62

ephone-3[2] Mac:B07D.47C1.31AA TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:0 IP:0.0.0.0* 0 Unknown 0 keepalive 0 max_line 0 available_line 0 button 1: cw:1 ccw:(0) dn 3 number 1003 CH1 DOWN Preferred Codec: g711ulaw

[Rajan]

Can you try deleting the ITL/CTL on the phone if any using the below procedure (It will be similar for 6901 phone but options might differ) and if the issue persists, let me know what you see in the status message on the phone.

http://www.austincc.edu/telecom/Deleting%20the%20Trust%20List.pdf

[Avijit Chowdhury]

Thanks . But 6901 phone doesn't have display :( . If some CLI command are there it will help me.

Already did factory reset multiple time.

[Rajan]

you could follow the below steps and do a factory reset. But pls make sure that you have a valid DHCP in your network. Else the phone wont come up.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/6901_6911/8_0/english/admin/guide/6911AG80/6911trb.html#wpxref48201

[Avijit Chowdhury]

Thanks . Yah i checked . My other phone are connected through this DHCP server. I reset couple of times. I checked phone are getting correct TFTP address. Phone are got IP from DHCP server.