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CISCO 7962G does not register

Translator
Community Manager
Community Manager

Hello everyone.

I have a list of extensions to set up on a CME

All are CISCO 7962G

I set up their Ephone and Ephone-dn.

Out of six, only two telephones went up normally. The behavior of the others is to stay on the Cisco screen and restart in an eternal loop. They don't register.

The idea of this post is to try to make one work and then I replicate it to others.

All phones are being configured the same way. 

Below I am putting the settings information of a phone(MAC 1CE8.5DC8.75D8) and various log information and events. I am also attaching the xml file generated by the more flash:/its/vrf1/SEP1CE85DC875D8.cnf.xml command.

If you need more information, I can get it.

Thank you in advance.

Here's the thing:

sh run

ephone 55
mac-address 1CE8.5DC8.75D8
ephone-template 2
username 
type 7962
1:116 button
!

dual-line ephone-dn 116
number 3313
ephone dn template 2
!

sh flash

264 1576 Feb 8 2023 14:11:30 -03:00 its/vrf1/SEP1CE85DC875D8.cnf.xml

show telephony-service tftp-bindings

tftp-server flash:/its/vrf1/SEP1CE85DC875D8.cnf.xml alias SEP1CE85DC875D8.cnf.xm

It takes IP:

sh dhcp binding:

10.120.86.70.011c.e85d.c875.d8 Feb 09 2023 02:45 PM Automatic

Debug tftp events


router#sh logging
Syslog logging: enabled (0 messages dropped, 3 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)

In Active Message Discriminator.

 

No Inactive Message Discriminator.


Logging Console: disabled
Logging Monitor: disabled
Buffer logging: level debugging, 196231 messages logged, xml disabled,
filtering disabled
Logging Exception: size (4096 bytes)
Count and timestamp logging messages:
Persistent logging: disabled

No active filter modules.

Trap logging: level debugging, 195941 message lines logged
Logging Source-Interface: VRF

Log Buffer (10000000 bytes):

194735: Feb 8 14:19:37.552: %SYS-5-CONFIG_I: Configured from console by corav5f on vty0 (10.120.82.38)
194736: Feb 8 2:20:38.744: TFTP: Looking for term62.default.loads
194737: Feb 8 2:20:42.308: TFTP: Looking for term62.default.loads
194738: Feb 8 2:23:11.544: TFTP: Looking for term62.default.loads
194739: Feb 8 2:23:15.104: TFTP: Looking for term62.default.loads

 

 

2 Replies 2

lpersing
Level 1
Level 1

Hello - ---> this may be the help you are looking for:

https://community.cisco.com/t5/ip-telephony-and-phones/problem-with-tftp-and-7962g-firmware-upgrade/td-p/1640670

Files are missing from flash

Translator
Community Manager
Community Manager

Hello @CiscoStudies2022 ,

 please compare the version of the 7962G that are working with those that are not working !!

I hope it helps !!!