Cisco 8831 3PCC - no admin web interface??? - Page 3

Lbredefe · ‎05-09-2020

When I try to login to my 8831 after a hard factory reset, using http, I just get a list of information with NO option to log in and tweak settings so I can make this device work with sip provider.

i type in http://<ipaddress>/admin/

and I get one like if text saying page does not exist on server

i have tried tons of things but if there is no admin login... I have no idea how I will be able to configure it.

Leo Laohoo · ‎05-17-2020

@Lbredefe wrote:

"Error Verifying Config Info"

Are you still getting this error message?

@Lbredefe wrote:

do you think i should just try this with a trial of asterisk

If you have a working Asterisk system, then I'd prefer this.

Don't forget to create the extensions first.

Lbredefe · ‎05-17-2020

I am still getting the "error verifying config info"

remember i do not have the firmware of the phone stored in that TFTPd64 target directory, just the dial plan and the mac address titled config xml file. just wanted to put that out there.

what we have accomplished is getting the phone to pull the file from tftpd64, the question now is how we refined the file to get rid of the error...

when it says verifiying, what exactly is it trying to do, is it trying to connect to the internet and reach onsip's server to see if it works? or is it saying it doesnt understand the file?

i went to the asterisk website looks like it is not a provider like onsip but rather a solution to create a pbx in your own house of business. im up for the challenge but not sure if the time consumption on that would bring us right back to this point in a week from now? i assume i would need to dedicated a computer as a pbx server, boot to the iso and install the distribution they have provided...

Leo Laohoo · ‎05-17-2020

@Lbredefe wrote:

"error verifying config info"

That means there is, a minumum of, a line of XML the phone can't read, thus, the config is being "rejected" by the phone.

</line>
</line>

Please remove the two lines (above), save the config, and factory-reset the phone.

Lbredefe · ‎05-18-2020

alright, here is the current config after that including a factory reset of phone. still showing "phone not registered"

CONFIG FILE

<?xml version="1.0" encoding="UTF-8"?>
<device>
<deviceProtocol>SIP</deviceProtocol>
<sshUserId>cisco</sshUserId>
<sshPassword>cisco</sshPassword>
<tzdata>
<tzolsonversion>2015a</tzolsonversion>
<tzupdater>tzupdater.jar</tzupdater>
</tzdata>
<devicePool>
<dateTimeSetting>
<name>CMLocal</name>
<dateTemplate>D/M/YYa</dateTemplate>
<timeZone>AUS Eastern Standard/Daylight Time</timeZone>
<olsonTimeZone>Australia/Sydney</olsonTimeZone>
<ntps>
<ntp>
<name>192.168.1.1</name>
<ntpMode>Unicast</ntpMode>
</ntp>
</ntps>
</dateTimeSetting>
<callManagerGroup>
<members>
<member priority="0">
<callManager>
<ports>
<ethernetPhonePort>2000</ethernetPhonePort>
<sipPort>5060</sipPort>
<securedSipPort>5061</securedSipPort>
</ports>
<processNodeName>199.7.172.27</processNodeName>
</callManager>
</member>
</members>
</callManagerGroup>
</devicePool>
<commonProfile>
<phonePassword></phonePassword>
<backgroundImageAccess>true</backgroundImageAccess>
<callLogBlfEnabled>2</callLogBlfEnabled>
</commonProfile>

<featurePolicyFile>DefaultFP.xml</featurePolicyFile>
<vendorConfig>
<disableSpeaker>false</disableSpeaker>
<disableSpeakerAndHeadset>false</disableSpeakerAndHeadset>
<pcPort>0</pcPort>
<settingsAccess>1</settingsAccess>
<garp>0</garp>
<voiceVlanAccess>0</voiceVlanAccess>
<ciscoCamera>1</ciscoCamera>
<videoCapability>1</videoCapability>
<usbClasses>0,1,2</usbClasses>
<sdio>1</sdio>
<wifi>0</wifi>
<bluetoothProfile>0,1</bluetoothProfile>
<powerNegotiation>0</powerNegotiation>
<autoSelectLineEnable>0</autoSelectLineEnable>
<webAccess>0</webAccess>
<sshAccess>0</sshAccess>
<sshPort>22</sshPort>
<g722CodecSupport>2</g722CodecSupport>
<daysDisplayNotActive>1,7</daysDisplayNotActive>
<displayOnTime>07:00</displayOnTime>
<displayOnDuration>12:00</displayOnDuration>
<displayIdleTimeout>00:15</displayIdleTimeout>
<displayOnWhenIncomingCall>1</displayOnWhenIncomingCall>
<spanToPCPort>1</spanToPCPort>
<loggingDisplay>1</loggingDisplay>
<loadServer></loadServer>
</vendorConfig>
<commonConfig>
<usb1>1</usb1>
<usb2>1</usb2>
<ciscoCamera>1</ciscoCamera>
<usbClasses>0,1,2</usbClasses>
<sdio>1</sdio>
<bluetooth>1</bluetooth>
<wifi>0</wifi>
<bluetoothProfile>0,1</bluetoothProfile>
<joinAndDirectTransferPolicy>0</joinAndDirectTransferPolicy>
</commonConfig>
<enterpriseConfig>
<usb1>1</usb1>
<usb2>1</usb2>
<ciscoCamera>1</ciscoCamera>
<usbClasses>0,1,2</usbClasses>
<sdio>1</sdio>
<bluetooth>1</bluetooth>
<wifi>0</wifi>
<bluetoothProfile>0,1</bluetoothProfile>
<joinAndDirectTransferPolicy>0</joinAndDirectTransferPolicy>
<videoCapability>0</videoCapability>
<webAccess>0</webAccess>
<eapAuthentication>2</eapAuthentication>
<webProtocol>0</webProtocol>
</enterpriseConfig>
<advertiseG722Codec>1</advertiseG722Codec>
<networkLocale>United_States</networkLocale>
<networkLocaleInfo>
<name>United_States</name>
<uid>64</uid>
<version>1.0.0.0-1</version>
</networkLocaleInfo>
<deviceSecurityMode>1</deviceSecurityMode>
<idleTimeout>0</idleTimeout>
<authenticationURL></authenticationURL>
<directoryURL></directoryURL>
<idleURL></idleURL>
<informationURL></informationURL>
<messagesNumber></messagesNumber>
<messagesURL></messagesURL>
<proxyServerURL></proxyServerURL>
<servicesURL>http://cisco.internect.net/</servicesURL>
<dscpForSCCPPhoneConfig>96</dscpForSCCPPhoneConfig>
<dscpForSCCPPhoneServices>0</dscpForSCCPPhoneServices>
<dscpForCm2Dvce>96</dscpForCm2Dvce>
<transportLayerProtocol>2</transportLayerProtocol>
<dndCallAlert>5</dndCallAlert>
<phonePersonalization>1</phonePersonalization>
<rollover>0</rollover>
<singleButtonBarge>0</singleButtonBarge>
<joinAcrossLines>1</joinAcrossLines>
<autoCallPickupEnable>false</autoCallPickupEnable>
<blfAudibleAlertSettingOfIdleStation>0</blfAudibleAlertSettingOfIdleStation>
<blfAudibleAlertSettingOfBusyStation>0</blfAudibleAlertSettingOfBusyStation>
<capfAuthMode>0</capfAuthMode>
<capfList>
<capf>
<phonePort>3804</phonePort>
</capf>
</capfList>
<certHash></certHash>
<encrConfig>false</encrConfig>
<sipProfile>
<sipProxies>
<backupProxy>USECALLMANAGER</backupProxy>
<backupProxyPort>5060</backupProxyPort>
<emergencyProxy>USECALLMANAGER</emergencyProxy>
<emergencyProxyPort>5060</emergencyProxyPort>
<outboundProxy></outboundProxy>
<outboundProxyPort></outboundProxyPort>
<registerWithProxy>true</registerWithProxy>
</sipProxies>
<sipCallFeatures>
<cnfJoinEnabled>true</cnfJoinEnabled>
<callForwardURI>x-cisco-serviceuri-cfwdall</callForwardURI>
<callPickupURI>x-cisco-serviceuri-pickup</callPickupURI>
<callPickupListURI>x-cisco-serviceuri-opickup</callPickupListURI>
<callPickupGroupURI>x-cisco-serviceuri-gpickup</callPickupGroupURI>
<meetMeServiceURI>x-cisco-serviceuri-meetme</meetMeServiceURI>
<abbreviatedDialURI>x-cisco-serviceuri-abbrdial</abbreviatedDialURI>
<rfc2543Hold>false</rfc2543Hold>
<callHoldRingback>2</callHoldRingback>
<localCfwdEnable>true</localCfwdEnable>
<semiAttendedTransfer>true</semiAttendedTransfer>
<anonymousCallBlock>2</anonymousCallBlock>
<callerIdBlocking>2</callerIdBlocking>
<dndControl>1</dndControl>
<remoteCcEnable>true</remoteCcEnable>
<retainForwardInformation>true</retainForwardInformation>
</sipCallFeatures>
<sipStack>
<sipInviteRetx>6</sipInviteRetx>
<sipRetx>10</sipRetx>
<timerInviteExpires>180</timerInviteExpires>
<timerRegisterExpires>3600</timerRegisterExpires>
<timerRegisterDelta>5</timerRegisterDelta>
<timerKeepAliveExpires>120</timerKeepAliveExpires>
<timerSubscribeExpires>120</timerSubscribeExpires>
<timerSubscribeDelta>5</timerSubscribeDelta>
<timerT1>500</timerT1>
<timerT2>4000</timerT2>
<maxRedirects>70</maxRedirects>
<remotePartyID>false</remotePartyID>
<userInfo>None</userInfo>
</sipStack>
<autoAnswerTimer>0</autoAnswerTimer>
<autoAnswerAltBehavior>false</autoAnswerAltBehavior>
<autoAnswerOverride>true</autoAnswerOverride>
<transferOnhookEnabled>false</transferOnhookEnabled>
<enableVad>false</enableVad>
<preferredCodec>none</preferredCodec>
<dtmfAvtPayload>101</dtmfAvtPayload>
<dtmfDbLevel>3</dtmfDbLevel>
<dtmfOutofBand>avt</dtmfOutofBand>
<alwaysUsePrimeLine>true</alwaysUsePrimeLine>
<alwaysUsePrimeLineVoiceMail>true</alwaysUsePrimeLineVoiceMail>
<kpml>3</kpml>
<natEnabled>false</natEnabled>
<natAddress></natAddress>
<stutterMsgWaiting>2</stutterMsgWaiting>
<callStats>false</callStats>
<silentPeriodBetweenCallWaitingBursts>10</silentPeriodBetweenCallWaitingBursts>
<disableLocalSpeedDialConfig>false</disableLocalSpeedDialConfig>
<startMediaPort>10000</startMediaPort>
<stopMediaPort>20000</stopMediaPort>
<voipControlPort>5060</voipControlPort>
<dscpForAudio>184</dscpForAudio>
<dscpVideo>136</dscpVideo>
<dscpForTelepresence>128</dscpForTelepresence>
<ringSettingBusyStationPolicy>0</ringSettingBusyStationPolicy>
<softKeyFile>softKey9971.xml</softKeyFile>
<dialTemplate>dialplan.xml</dialTemplate>
<phoneLabel>Conference</phoneLabel>
<sipLines>
<line button="1" lineIndex="1">
<featureID>9</featureID>
<featureLabel>LABEL</featureLabel>
<name>lbredefe</name>
<displayName>Conference</displayName>
<contact>CONTACT</contact>
<proxy>USECALLMANAGER</proxy>
<port>5060</port>
<autoAnswer>
<autoAnswerEnabled>2</autoAnswerEnabled>
</autoAnswer>
<callWaiting>3</callWaiting>
<authName>bredefeld</authName>
<authPassword>rwN8pwbXE6nBXWTX</authPassword>
<sharedLine>false</sharedLine>
<messageWaitingLampPolicy>3</messageWaitingLampPolicy>
<messageWaitingAMWI>1</messageWaitingAMWI>
<messagesNumber>12345</messagesNumber>
<ringSettingIdle>4</ringSettingIdle>
<ringSettingActive>5</ringSettingActive>
<forwardCallInfoDisplay>
<callerName>true</callerName>
<callerNumber>false</callerNumber>
<redirectedNumber>false</redirectedNumber>
<dialedNumber>true</dialedNumber>
</forwardCallInfoDisplay>
<maxNumCalls>4</maxNumCalls>
<busyTrigger>2</busyTrigger>
</sipLines>
</sipProfile>
<phoneServices>
<provisioning>0</provisioning>
<phoneService type="1" category="0">
<name>Missed Calls</name>
<url>Application:Cisco/MissedCalls</url>
<vendor></vendor>
<version></version>
</phoneService>
<phoneService type="2" category="0">
<name>Voicemail</name>
<url>Application:Cisco/Voicemail</url>
<vendor></vendor>
<version></version>
</phoneService>
<phoneService type="1" category="0">
<name>Received Calls</name>
<url>Application:Cisco/ReceivedCalls</url>
<vendor></vendor>
<version></version>
</phoneService>
<phoneService type="1" category="0">
<name>Placed Calls</name>
<url>Application:Cisco/PlacedCalls</url>
<vendor></vendor>
<version></version>
</phoneService>
<phoneService type="0" category="0">
<name>OnSip</name>
<url>http://cisco.internect.net/</url>
<vendor></vendor>
<version></version>
</phoneService>
</phoneServices>
</device>

Leo Laohoo · ‎05-18-2020

Are you trying to register the phone straight to your provider or Asterisk?
Is NAT enabled on the router?
Is SIP ALG enabled on the router?

Lbredefe · ‎05-18-2020

nat was not enabled... should it be? the RV325 has a one-to-one NAT setting...

SIP ALG was NOT enabled in firewall settings.

Leo Laohoo · ‎05-18-2020

NAT and SIP ALG should not be enabled.
Are you trying to register the phone to a local Asterisk server or to your SIP provider?

Lbredefe · ‎05-18-2020

To sip provider - onsip

Leo Laohoo · ‎05-18-2020

Ok, so the phone is not registering, right?
Is there a way to verify the username/password is correct?
IMPORTANT: Any error message(s) about the config?

Lbredefe · ‎05-25-2020

sorry for the delay, yes I have checked the auth creds and they do work.

still getting the error on the config file under status messages.

I called onsip and they just try to push non-cisco stuff, the technician dug up a support record from 2017 where someone did finally get an 8831 to auth but they could never get call audio no matter what they and onsip tried

this was discouraging. I am trying to find a way to get a cloud account to use them with cisco services at this point but not sure how. I am open to continuing the 3PCC effort but cannot find another provider who wants to work with me on this.

anyone know how to try and make these work with cisco cloud version of CUCM? having trouble finding out how to demo?

Lbredefe · ‎06-02-2020

leo I am still getting the config error on the file, same as I last posted. this error pops under status messages.

you have been generous with your time, what else can we change about the file to try and make the phone not give the error?

Leo Laohoo · ‎06-02-2020

What are the error messages?