Cisco 8831 Error ///// ERASE Processing \\\\\

[Roberto Abraham Lopez Olivo]

Hello Folks.

I have some issues with a Cisco 8831, I made these steps in order to make a hard reset (to get new firmware)

http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-conference-phone-8831/119143-technote-ip-phone-00.html

The model of the phone is: CP-8831-BASE-S V03

But after this, I'm getting the following message on the display of the phone.

Erase Processing

And this have some hours with the same status.

Have you had this kind of issue?