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Cisco 8861 Phone button for Speeddial

Cisco 8861 Phones has 10 buttons (5 on left hand side and 5 on right) my understanding is left hand side are only use for Line, Speed-Dial and right hand side for call pickup missed call check etc. is this possible i can use only 1 for line which is on left hand and rest 4 on left and 5 on right i can use for Speed dial?

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Cisco Employee

Yes thats possible with

Yes thats possible with Enhance line mode feature. Check below link for more details

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/firmware/releasenotes/p881_b_cisco-ip-phone-8800-series.html#reference_C0581B37033CCE5B7DB882BC338DC886

Regards,

Mohammed Noor

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Cisco Employee

Yes thats possible with

Yes thats possible with Enhance line mode feature. Check below link for more details

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/firmware/releasenotes/p881_b_cisco-ip-phone-8800-series.html#reference_C0581B37033CCE5B7DB882BC338DC886

Regards,

Mohammed Noor

View solution in original post

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Thanks for your answer, that

Thanks for your answer, that is good but i believe i need to upgrade my CUCM to 11.5 currently i am using 11.0.1 is this true? because i am not able to make any changes on right hand side button or do i need latest device pack? please advise

Highlighted
Cisco Employee

It would be supported with

It would be supported with your CUCM version, with a QED, check the link below.

https://ciscocollab.wordpress.com/2016/06/14/8800-series-11-51-firmware-enhanced-line-mode/

HTH

JB

Highlighted
Cisco Employee

Also

Also

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/firmware/releasenotes/p881_b_cisco-ip-phone-8800-series.html#reference_C0581B37033CCE5B7DB882BC338DC886

Enhanced Line Mode

The buttons on the left and right of the phone screen can be set up as line buttons, giving up to five more line keys. Users see an alert for an incoming call.

Enhanced line mode is supported on Cisco Unified Communications Manager 9.1(2), 10.5(2), and 11.0(1) and any higher releases that are generally available. The latest Device Package is required. You can set the line mode in the Product Specific Configuration Layout portion of the Device Configuration window in Cisco Unified Communications Manager.

Enhanced line mode supports most but not all features with Firmware Release 11.5(1). Enabling a feature does not imply support. Read the following table to confirm that a feature is supported.

Table 2 Feature Support and Enhanced Line Mode with Firmware Release 11.5(1)

Feature

Supported by Firmware Release 11.5(1)

Notes

Answer

Yes

Automatically Answer Calls

Yes

Barge/cBarge

Yes

Bluetooth Smartphone integration

Not supported by Firmware Release 11.5(1)

This feature is being considered for future releases.

Bluetooth USB Headsets

Yes

Call Back

Yes

Call Chaperone

Not supported by Firmware Release 11.5(1)

This feature is being considered for future releases.

Call Forward All

Yes

Call Park

Not supported by Firmware Release 11.5(1)

This feature is being considered for future releases.

Call Park Line Status

Not supported by Firmware Release 11.5(1)

This feature is being considered for future releases.

Call Pickup

Yes

Call Pickup Line Status

Yes

CFWA on multiple calls

Not supported by Firmware Release 11.5(1)

This feature is being considered for future releases.

Cisco Extension Mobility Cross Cluster

Not supported by Firmware Release 11.5(1)

This feature is being considered for future releases.

Cisco IP Manager Assistant (IPMA)

Not supported by Firmware Release 11.5(1)

This feature is being considered for future releases.

Cisco Unified Communications Manager Express

Not supported by Firmware Release 11.5(1)

This feature is being considered for future releases.

Conference

Yes

Computer Telephony Integration (CTI) applications

Yes

Decline

Yes

Device Invoked Recording

Not supported by Firmware Release 11.5(1)

This feature is being considered for future releases.

Directed Park BLF

Not supported by Firmware Release 11.5(1)

This feature is being considered for future releases.

Do Not Disturb

Yes

Enhanced SRST

Not supported by Firmware Release 11.5(1)

This feature is being considered for future releases.

Extension Mobility

Yes

Group Pickup

Not supported by Firmware Release 11.5(1)

This feature is being considered for future releases.

Hold

Yes

Hunt Groups

Not supported by Firmware Release 11.5(1)

This feature is being considered for future releases.

Incoming Call Alert with configurable timer

Not supported by Firmware Release 11.5(1)

This feature is being considered for future releases.

Intercom

Yes

Key Expansion Module

Not supported by Firmware Release 11.5(1)

This feature is being considered for future releases.

Malicious Call Identification (MCID)

Yes

Meet Me

Yes

Mobile Connect

Yes

Multilevel Precedence and Preemption

Not supported by Firmware Release 11.5(1)

This feature is being considered for future releases.

Mute

Yes

Programmable Line Key (PLK) Support for Queue Status

Yes

Privacy

Yes

Queue Status

Yes

Quality Reporting Tool (QRT)

Yes

Right to Left locale support

Not supported by Firmware Release 11.5(1)

This feature is being considered for future releases.

Redial

Yes

Silent Monitoring and Recording

Not supported by Firmware Release 11.5(1)

This feature is being considered for future releases.

Speed Dial

Yes

Survivable Remote Site Telephony (SRST)

Yes

Transfer

Yes

Uniform Resource Identifier (URI) Dialing

Yes

Video Calls

Yes

Visual Voicemail

Yes

Voicemail

Yes

JB

Highlighted

I installed new Firmware also

I installed new Firmware also new device pack but I am still not able to allocate SD on right hand side.  any idea ?

Highlighted
Cisco Employee

Hi Firasat,

Hi Firasat,

From DE discussion i see the feature was documented on July 26th, 2016, in CCO i see the last DP posted on 11-JUL-2016, i would recommend to open a TAC case so that an engineer can reach BU to get the exact date when DP would be available.

HTH

JB

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