Cisco 8861 Phone button for Speeddial

[Firasat.siddiqui_2]

Cisco 8861 Phones has 10 buttons (5 on left hand side and 5 on right) my understanding is left hand side are only use for Line, Speed-Dial and right hand side for call pickup missed call check etc. is this possible i can use only 1 for line which is on left hand and rest 4 on left and 5 on right i can use for Speed dial?

[Mohammed Khan · Accepted solution]

Yes thats possible with Enhance line mode feature. Check below link for more details

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/firmware/releasenotes/p881_b_cisco-ip-phone-8800-series.html#reference_C0581B37033CCE5B7DB882BC338DC886

Regards,

Mohammed Noor

[Firasat.siddiqui_2]

Thanks for your answer, that is good but i believe i need to upgrade my CUCM to 11.5 currently i am using 11.0.1 is this true? because i am not able to make any changes on right hand side button or do i need latest device pack? please advise

[Jitender Bhandari]

It would be supported with your CUCM version, with a QED, check the link below.

https://ciscocollab.wordpress.com/2016/06/14/8800-series-11-51-firmware-enhanced-line-mode/

HTH

JB

[Jitender Bhandari]

Also

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/firmware/releasenotes/p881_b_cisco-ip-phone-8800-series.html#reference_C0581B37033CCE5B7DB882BC338DC886

Enhanced Line Mode

The buttons on the left and right of the phone screen can be set up as line buttons, giving up to five more line keys. Users see an alert for an incoming call.

Enhanced line mode is supported on Cisco Unified Communications Manager 9.1(2), 10.5(2), and 11.0(1) and any higher releases that are generally available. The latest Device Package is required. You can set the line mode in the Product Specific Configuration Layout portion of the Device Configuration window in Cisco Unified Communications Manager.

Enhanced line mode supports most but not all features with Firmware Release 11.5(1). Enabling a feature does not imply support. Read the following table to confirm that a feature is supported.

Table 2 Feature Support and Enhanced Line Mode with Firmware Release 11.5(1)

Feature	Supported by Firmware Release 11.5(1)	Notes
Answer	Yes
Automatically Answer Calls	Yes
Barge/cBarge	Yes
Bluetooth Smartphone integration	Not supported by Firmware Release 11.5(1)	This feature is being considered for future releases.
Bluetooth USB Headsets	Yes
Call Back	Yes
Call Chaperone	Not supported by Firmware Release 11.5(1)	This feature is being considered for future releases.
Call Forward All	Yes
Call Park	Not supported by Firmware Release 11.5(1)	This feature is being considered for future releases.
Call Park Line Status	Not supported by Firmware Release 11.5(1)	This feature is being considered for future releases.
Call Pickup	Yes
Call Pickup Line Status	Yes
CFWA on multiple calls	Not supported by Firmware Release 11.5(1)	This feature is being considered for future releases.
Cisco Extension Mobility Cross Cluster	Not supported by Firmware Release 11.5(1)	This feature is being considered for future releases.
Cisco IP Manager Assistant (IPMA)	Not supported by Firmware Release 11.5(1)	This feature is being considered for future releases.
Cisco Unified Communications Manager Express	Not supported by Firmware Release 11.5(1)	This feature is being considered for future releases.
Conference	Yes
Computer Telephony Integration (CTI) applications	Yes
Decline	Yes
Device Invoked Recording	Not supported by Firmware Release 11.5(1)	This feature is being considered for future releases.
Directed Park BLF	Not supported by Firmware Release 11.5(1)	This feature is being considered for future releases.
Do Not Disturb	Yes
Enhanced SRST	Not supported by Firmware Release 11.5(1)	This feature is being considered for future releases.
Extension Mobility	Yes
Group Pickup	Not supported by Firmware Release 11.5(1)	This feature is being considered for future releases.
Hold	Yes
Hunt Groups	Not supported by Firmware Release 11.5(1)	This feature is being considered for future releases.
Incoming Call Alert with configurable timer	Not supported by Firmware Release 11.5(1)	This feature is being considered for future releases.
Intercom	Yes
Key Expansion Module	Not supported by Firmware Release 11.5(1)	This feature is being considered for future releases.
Malicious Call Identification (MCID)	Yes
Meet Me	Yes
Mobile Connect	Yes
Multilevel Precedence and Preemption	Not supported by Firmware Release 11.5(1)	This feature is being considered for future releases.
Mute	Yes
Programmable Line Key (PLK) Support for Queue Status	Yes
Privacy	Yes
Queue Status	Yes
Quality Reporting Tool (QRT)	Yes
Right to Left locale support	Not supported by Firmware Release 11.5(1)	This feature is being considered for future releases.
Redial	Yes
Silent Monitoring and Recording	Not supported by Firmware Release 11.5(1)	This feature is being considered for future releases.
Speed Dial	Yes
Survivable Remote Site Telephony (SRST)	Yes
Transfer	Yes
Uniform Resource Identifier (URI) Dialing	Yes
Video Calls	Yes
Visual Voicemail	Yes
Voicemail	Yes

JB

[Firasat.siddiqui_2]

I installed new Firmware also new device pack but I am still not able to allocate SD on right hand side.  any idea ?

[Jitender Bhandari]

Hi Firasat,

From DE discussion i see the feature was documented on July 26th, 2016, in CCO i see the last DP posted on 11-JUL-2016, i would recommend to open a TAC case so that an engineer can reach BU to get the exact date when DP would be available.

HTH

JB