Cisco Call M 7.1.2 error message

[kalbasha0]

I'm receiving an error message whenever I try to change my PIN setting utilizing Call Manager \ ccm user account.

The error message Update failed. Missing key in referenced table for referential constraint (informix.tk_enduser_tkuserlocale).

Even thou the Pin is change, I was able to validate the change even thou the error message appearing

Current environment is running Cisco Call Manager 7.1.2

Any Idea

Thx

[christoph.hable]

Hi!

You hit the following bug - CSCte36221 (http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCte36221&from=summary)

Workarounds are the following configuration constellations (if you cannot access the Cisco Bug ToolKit):

"System >>Enterprise Parameter >> CCMUser parameters >> Show Locale for Web Pages Settings; TRUE
CCMUser >> User options >> User settings >> User locale; NONE
User Management >> End User >> End User Configuration; NONE

or

System >>Enterprise Parameter >> CCMUser parameters >> Show Locale for Web Pages Settings; FALSE
CCMUser >> User options >> User settings >> User locale; NOT AN OPTION
User Management >> End User >> End User Configuration; English, United State"

Another option is to do a sw upgrade to CUCM 7.1.5 where this bug got fixed.

BR,

Chris

[kalbasha0]

It's fixed , was able to change the setting on

"System >>Enterprise Parameter >> CCMUser parameters >> Show Locale for Web Pages Settings; TRUE

I guess we are doing an upgrade to 7.1.5 sometime within the next week

Thx

Kyle