Cisco CCMBE Unity Connection Issues

juankcs85 · ‎06-20-2011

Hi everybody

Recently i installed a CCMBE version 6.0 but when a user try to consult the voice mail the unity play the Auto Attendant and didn't play the option to enter the password to login, the user need's to press # and then user and password.

PS: The user has a valid voice mail configured in Unity Conection.

Any ideas to solve the problem?

Thanks.

Jaime Valencia · ‎06-20-2011

Look at the routing rules and make sure the attempt sign in is the 1st one.

HTH

java

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www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

juankcs85 · ‎06-20-2011

Hi

The attempt sign is the 1st one so the problem continue

Any other suggestion?

Thanks.

Atul Khanna · ‎06-20-2011

Hi,

Can you check direct routing rule, is there any entry that matches the Auto Attendant pilot number.

-Atul

Please rate, if this helps