06-20-2011 10:34 AM - edited 03-16-2019 05:32 AM
Hi everybody
Recently i installed a CCMBE version 6.0 but when a user try to consult the voice mail the unity play the Auto Attendant and didn't play the option to enter the password to login, the user need's to press # and then user and password.
PS: The user has a valid voice mail configured in Unity Conection.
Any ideas to solve the problem?
Thanks.
06-20-2011 10:51 AM
Look at the routing rules and make sure the attempt sign in is the 1st one.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
06-20-2011 04:42 PM
Hi
The attempt sign is the 1st one so the problem continue
Any other suggestion?
Thanks.
06-20-2011 08:33 PM
Hi,
Can you check direct routing rule, is there any entry that matches the Auto Attendant pilot number.
-Atul
Please rate, if this helps
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