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Cisco CCMBE Unity Connection Issues

juankcs85
Level 1
Level 1

Hi everybody

Recently i installed a CCMBE version 6.0 but when a user try to consult the voice mail the unity play the Auto Attendant and didn't play the option to  enter the password to login, the user need's to press # and then user and password.

PS: The user has a valid voice mail configured in Unity Conection.

Any ideas to solve the problem?

Thanks.

3 Replies 3

Jaime Valencia
Cisco Employee
Cisco Employee

Look at the routing rules and make sure the attempt sign in is the 1st one.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Hi

The attempt sign is the 1st one so the problem continue

Any other suggestion?

Thanks.

Hi,

Can you check direct routing rule, is there any entry that matches the Auto Attendant pilot number.

-Atul

Please rate, if this helps

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