Cisco ER Phone Tracking Engine service

[dtom]

Hopefully, this is the correct forum for the question below...

We are running CER 7.0.1 with one publisher and one subscriber.  The system just sent the following message:

CERServer lost communication with CERPhoneTrackingEngine

We cannot login to the publisher but can login to the subscriber which show the following warning message:

Warning : Publisher Database is down

According to some CER documentation, we need to:

The administrator should restart the Cisco ER Phone Tracking Engine service

How is this done?  Is this all is needed here?

Any help would be appreciated.

[George Thomas]

You can try to SSH into the Publisher server and try to restart the whole system. Command is "utils system restart".