Cisco IP Communicator Logs

[kwajmahall]

HI guys,

(CIPC version 8-6-4-0)

(CUCM version 10.5)

My TAC contact is off-shift but he told me to gather the Console Logs for a CIPC that I am having issues with.

Where do I do that?  On a deskphone, it's found on the phone's IP Page.   But CIPC IP pages don't have console log links.

Thanks,

T

[Rajan]

Hi T,

You need to collect  CIPC Problem Report using the below procedure:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cipc/7_0/english/administration/guide/admin7_0/cag70ts.pdf

HTH

Rajan

Pls rate all useful posts

[kwajmahall]

Hello Rajan, thank you for your help but I wasn't able to find what I need in that document.

It's not really a problem that I am looking for----here is explanation from my TAC case:

Hello, Here is my version information--- Cisco Call Manager System version: 10.5.1.10000-7 and CIPC version 8-6-4-0 My question is: Is there a way to tell when the Mute or Hold function has been activated on a Cisco IP Communicator? We are a contact center and we believe that some of our Agents are "gaming" the system. Showing call count numbers but not actually talking to the customer. We think that they may be answering the phone and then quickly placing the call on Mute or Hold. I would like to know if there is anything logged that will tell me when a specific extension is placing a call on Mute or Hold

[Rajan]

In that case, CUCM traces would be more than enough as that will provide these details.

[Rajan]

If you also want to see the messages from CIPC perspective, you need to get the problem report. Problem report provides all details that will be there in the console logs for hard phones.