Cisco ip phone 7960G unregister reason!!

[ciscoceci]

Hello,

Anyone know where i can see the reason about unregisters a set?, i have seen thas was not a switch problem, the port switch ever been up but the ip phone lost register sometimes with CUCM 9.

Thanks Anna.

[Zekeria Sammantar]

You can check from either:

A.) The status messages in the IP-Phone;

Settings > Status > Status Messages

B.) From the Web-page of the IP-Phone:

Simply get the IP Address from the IP-Phone and enter it in your browser and navigator status messages.

[ciscoceci]

Thanks Zekeira,

i have followed your instructions, i see the timestamp os restart but i can not see the reason. I have attched what i see below.

regards

	13:17:01 Lista de confianza actualizada
	13:17:02 SEPF41FC267726E.cnf.xml.sgn(HTTP)
	12:43:20 Ethernet desconectado
	12:43:33 Ningún servidor DNS de IPv4
	12:43:33 Lista de confianza actualizada
	12:43:34 SEPF41FC267726E.cnf.xml.sgn(HTTP)
	12:01:30 Ningún servidor DNS de IPv4
	12:01:31 Lista de confianza actualizada
	12:01:32 SEPF41FC267726E.cnf.xml.sgn(HTTP)

[Zekeria Sammantar]

Hi,

In the logs I can see that its getting the trust list and assuming that is registering.

Do you mean that the phone unregisters at random times and re-registeres?

[ciscoceci]

Yes,

this is the issue, sometimes the ip pone unregisters and we would know the reason.

Thanks Anna.

[Zekeria Sammantar]

Hi,

If that the case, then you will need to get the logs from the servers using RTMT.

This similar question was already answered in CSC.

Also the reason code for unregistered or straight from cisco.

If you have anymore questions, feel free to ask.

Have a good one.