Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
527
Views
0
Helpful
2
Replies

Cisco IP Phone 7965 Hard Reset One File TFTP

Ramses Allen
Level 1
Level 1

‎01-08-2016 11:12 PM - edited ‎03-17-2019 05:27 AM

I have a Cisco IP Phone 7965 but i do hard reset at this, now the cisco ip phone only request one file term65.default.loads it upload this file but don't request any file never.

Some any idea what happens?

Labels:
0 Helpful
2 Replies 2

Manish Gogna
Cisco Employee
Cisco Employee

‎01-09-2016 12:32 AM

Hi Ramsen, 

When doing factory reset the phone should be connected to a switch port configured with dhcp and tftp reachability. 

Manish

0 Helpful

Mohammed al Baqari
Level 11
Level 11

‎01-09-2016 01:17 AM

Are you using cme or cucm? Did you configure your DHCP server to provide option 150? Is your phone getting IP address from DHCP server?

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents