Cisco IP Phone 8945 - Call History not showing

[xJjc1823x]

Cisco 2951 - Cisco Unified Comminications Manager Express

Software 15.3(3)M3 / CME 10.0

We have some new phones CP 8945 - loaded phone firmware SCCP 9-4-1sr1-1.

Able to make calls, Receive Calls, Video , Voicemail, etc

When trying to to see call history, history is blank. 

We have 7961/7962 phones and call history shows. Does not work on 8945

I'm i missing something else?

Flash:

144          0 Mar 11 2015 17:28:20 -04:00 8941-8945
145        673 Mar 11 2015 18:08:50 -04:00 8941-8945/SCCP894x.9-4-1SR1-1.loads
146    2150708 Mar 11 2015 18:10:00 -04:00 8941-8945/SCCP894x.9-4-1SR1-1.bin9.sgn
147    3145120 Mar 11 2015 18:12:26 -04:00 8941-8945/SCCP894x.9-4-1SR1-1.bin8.sgn
148    3145120 Mar 11 2015 18:13:58 -04:00 8941-8945/SCCP894x.9-4-1SR1-1.bin7.sgn
149    3145120 Mar 11 2015 18:15:36 -04:00 8941-8945/SCCP894x.9-4-1SR1-1.bin6.sgn
150    3145120 Mar 11 2015 18:17:08 -04:00 8941-8945/SCCP894x.9-4-1SR1-1.bin5.sgn
151    3145120 Mar 11 2015 18:18:56 -04:00 8941-8945/SCCP894x.9-4-1SR1-1.bin4.sgn
152    3145120 Mar 11 2015 18:20:24 -04:00 8941-8945/SCCP894x.9-4-1SR1-1.bin3.sgn
153    3145120 Mar 11 2015 18:21:54 -04:00 8941-8945/SCCP894x.9-4-1SR1-1.bin2.sgn
154    3145120 Mar 11 2015 18:23:24 -04:00 8941-8945/SCCP894x.9-4-1SR1-1.bin1.sgn
155     111556 Mar 11 2015 18:24:16 -04:00 8941-8945/BOOT8941_8945.0-0-2-0.bin.sgn

TFTP:

tftp-server flash:BOOT8941_8945.0-0-2-0.bin.sgn
tftp-server flash:8941-8945/BOOT8941_8945.0-0-2-0.bin.sgn alias BOOT8941_8945.0-0-2-0.bin.sgn
tftp-server flash:8941-8945/SCCP894x.9-4-1SR1-1.bin1.sgn alias SCCP894x.9-4-1SR1-1.bin1.sgn
tftp-server flash:8941-8945/SCCP894x.9-4-1SR1-1.bin2.sgn alias SCCP894x.9-4-1SR1-1.bin2.sgn
tftp-server flash:8941-8945/SCCP894x.9-4-1SR1-1.bin3.sgn alias SCCP894x.9-4-1SR1-1.bin3.sgn
tftp-server flash:8941-8945/SCCP894x.9-4-1SR1-1.bin4.sgn alias SCCP894x.9-4-1SR1-1.bin4.sgn
tftp-server flash:8941-8945/SCCP894x.9-4-1SR1-1.bin5.sgn alias SCCP894x.9-4-1SR1-1.bin5.sgn
tftp-server flash:8941-8945/SCCP894x.9-4-1SR1-1.bin6.sgn alias SCCP894x.9-4-1SR1-1.bin6.sgn
tftp-server flash:8941-8945/SCCP894x.9-4-1SR1-1.bin7.sgn alias SCCP894x.9-4-1SR1-1.bin7.sgn
tftp-server flash:8941-8945/SCCP894x.9-4-1SR1-1.bin8.sgn alias SCCP894x.9-4-1SR1-1.bin8.sgn
tftp-server flash:8941-8945/SCCP894x.9-4-1SR1-1.bin9.sgn alias SCCP894x.9-4-1SR1-1.bin9.sgn
tftp-server flash:8941-8945/SCCP894x.9-4-1SR1-1.loads alias SCCP894x.9-4-1SR1-1.loads

voice-port 0/0/0:23
 local-alerting
 timeouts interdigit 3
 bearer-cap Speech

Any input would be helpful. Thanks

[Terry Cheema · Accepted solution]

This is due to a Bug CSCun98104.

Refer: https://tools.cisco.com/bugsearch/bug/CSCun98104/?reffering_site=dumpcr

Symptom:
If you press the down arrow it will show the call history but empty. Application phone button doesn't show call history

Conditions:
Occurs with phone registered to CME
 

Known Affected Releases:

(1)

9.4(1)SR1

Known Fixed Releases:

(1)

9.4(1)ES2

So either upgrade your firmware to the 9.4(1)ES2 or downgrade to previous release as listed in the bug.

-Terry

Please rate all helpful posts and mark the thread as answered if you have no other queries.

[xJjc1823x]

Will try this and see what i get.. Thanks

[xJjc1823x]

Just following up .. upgraded to SCCP 9-4-2SR1 , and everything seems working fine.

[Terry Cheema]

Thanks for the update, please do mark the thread as answered if you have no other queries.

-Terry

[Amit23]

Hi,

as per your above issue with 8945, iam facing issue with cisoc sccp 8945..
i am having 8945 with latest 9.4 SR2 version firmware updated.
but still call history showing 150 entries inside for dialed, missed and received calls.

do we have any way to auto clear it or manually clear it?
is it correlate with any bug ?