Cisco Jabber Monitoring

[Chi Fai Leung]

Hi,

Some company announced that all users discarded the desk phone and use the Cisco Jabber softphone only.

We have to provide the monitoring solution for Cisco Jabber.

As I know, the Cisco Jabber (SIP protocol) cannot show the MOS score and the MOS source is not supported on the future CallManager version, right?

[Manish Gogna]

Hi Chi,

That is correct,

Table 1.       Call Grading Guidelines

Grade	SCSR
Duration<20 Sec
Good	<3%
Acceptable	3%<=SCSR<=7%
Poor	>7%
Duration>=20 Sec
Good	<20%
Acceptable	20%<=SCSR<=30%
Poor	>30%

Note that all audio quality metrics listed in Table 1 are stored in the CMR. For phones that do not generate CMR, such as Cisco TelePresence^® TC, CE, CTX, and IX endpoints; Jabber^® platforms (all platforms); Cisco IP Communicator; and Cisco Unified Personal Communicator, grading will be “N/A”.

http://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/prime-collaboration/white-paper-c11-735409.html

Manish

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