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Beginner

Cisco Phone not showing Extension name in outgoing calls Asterisk

I have an issue with Cisco phones. I have integrated Cisco with asterisk version 11, all Cisco phones are using a phonebook which is two xml files and php file which gets the data from asterisk Database.

My issue is when you making extension to extension cisco phones are only showing Extension Number only but when receiving a call it will show both Extension Number and Extension Name.

 

How do  I make Cisco phone display Extension Name when am calling a call 

 

kindly assist.

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5 REPLIES 5
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Hall of Fame Community Legend

Re: Cisco Phone not showing Extension name in outgoing calls Asterisk

Post the SEPmacaddress.cnf.xml file and we'll have a look.
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Beginner

Re: Cisco Phone not showing Extension name in outgoing calls Asterisk

Please find below the SEP file for one of the  Cisco 7942 phones we have.

<?xml version="1.0" encoding="UTF-8"?>
<device xsi:type="axl:XIPPhone" ctiid="1566023366">
<deviceProtocol>SIP</deviceProtocol>
<sshUserId>cisco</sshUserId>
<sshPassword>cisco</sshPassword>
<devicePool>
<dateTimeSetting>
<dateTemplate>D-M-YA</dateTemplate>
<timeZone>Saudi Arabia Standard Time</timeZone>
</dateTimeSetting>
<callManagerGroup>
<members>
<member priority="0">
<callManager>
<ports>
<ethernetPhonePort>2000</ethernetPhonePort>
<sipPort>5060</sipPort>
<securedSipPort>5061</securedSipPort>
</ports>
<processNodeName>10.10.20.146</processNodeName>
</callManager>
</member>
</members>
</callManagerGroup>
</devicePool>
<sipProfile>
<sipProxies>
<backupProxy></backupProxy>
<backupProxyPort></backupProxyPort>
<emergencyProxy></emergencyProxy>
<emergencyProxyPort></emergencyProxyPort>
<outboundProxy></outboundProxy>
<outboundProxyPort></outboundProxyPort>
<registerWithProxy>true</registerWithProxy>
</sipProxies>
<sipCallFeatures>
<cnfJoinEnabled>true</cnfJoinEnabled>
<callForwardURI>x--serviceuri-cfwdall</callForwardURI>
<callPickupURI>x-cisco-serviceuri-pickup</callPickupURI>
<callPickupListURI>x-cisco-serviceuri-opickup</callPickupListURI>
<callPickupGroupURI>x-cisco-serviceuri-gpickup</callPickupGroupURI>
<meetMeServiceURI>x-cisco-serviceuri-meetme</meetMeServiceURI>
<abbreviatedDialURI>x-cisco-serviceuri-abbrdial</abbreviatedDialURI>
<rfc2543Hold>false</rfc2543Hold>
<callHoldRingback>2</callHoldRingback>
<localCfwdEnable>true</localCfwdEnable>
<semiAttendedTransfer>true</semiAttendedTransfer>
<anonymousCallBlock>2</anonymousCallBlock>
<callerIdBlocking>2</callerIdBlocking>
<dndControl>0</dndControl>
<remoteCcEnable>true</remoteCcEnable>
</sipCallFeatures>
<sipStack>
<sipInviteRetx>6</sipInviteRetx>
<sipRetx>10</sipRetx>
<timerInviteExpires>180</timerInviteExpires>
<timerRegisterExpires>3600</timerRegisterExpires>
<timerRegisterDelta>5</timerRegisterDelta>
<timerKeepAliveExpires>120</timerKeepAliveExpires>
<timerSubscribeExpires>120</timerSubscribeExpires>
<timerSubscribeDelta>5</timerSubscribeDelta>
<timerT1>500</timerT1>
<timerT2>4000</timerT2>
<maxRedirects>70</maxRedirects>
<remotePartyID>false</remotePartyID>
<userInfo>None</userInfo>
</sipStack>
<autoAnswerTimer>1</autoAnswerTimer>
<autoAnswerAltBehavior>false</autoAnswerAltBehavior>
<autoAnswerOverride>true</autoAnswerOverride>
<transferOnhookEnabled>false</transferOnhookEnabled>
<enableVad>false</enableVad>
<dtmfAvtPayload>101</dtmfAvtPayload>
<dtmfDbLevel>3</dtmfDbLevel>
<dtmfOutofBand>avt</dtmfOutofBand>
<alwaysUsePrimeLine>false</alwaysUsePrimeLine>
<alwaysUsePrimeLineVoiceMail>false</alwaysUsePrimeLineVoiceMail>
<kpml>3</kpml>
<natEnabled>false</natEnabled>
<natAddress></natAddress>
<phoneLabel>Fred</phoneLabel>
<stutterMsgWaiting>1</stutterMsgWaiting>
<callStats>false</callStats>
<silentPeriodBetweenCallWaitingBursts>10</silentPeriodBetweenCallWaitingBursts>
<disableLocalSpeedDialConfig>false</disableLocalSpeedDialConfig>
<startMediaPort>16384</startMediaPort>
<stopMediaPort>32766</stopMediaPort>
<sipLines>
<line button="1">
<featureID>9</featureID>
<featureLabel></featureLabel>
<proxy>10.10.20.146</proxy>
<port>5060</port>
<name>295</name>
<displayName>Fred</displayName>
<autoAnswer>
<autoAnswerEnabled>2</autoAnswerEnabled>
</autoAnswer>
<callWaiting>3</callWaiting>
<authName>295</authName>
<authPassword>Abcd123##@#</authPassword>
<sharedLine>false</sharedLine>
<messageWaitingLampPolicy>1</messageWaitingLampPolicy>
<messagesNumber>*98</messagesNumber>
<ringSettingIdle>4</ringSettingIdle>
<ringSettingActive>5</ringSettingActive>
<contact>295</contact>
<forwardCallInfoDisplay>
<callerName>true</callerName>
<callerNumber>false</callerNumber>
<redirectedNumber>false</redirectedNumber>
<dialedNumber>true</dialedNumber>
</forwardCallInfoDisplay>
</line>
<line button="2">
<featureID>21</featureID>
<featureLabel></featureLabel>
<speedDialNumber></speedDialNumber>
</line>
</sipLines>
<voipControlPort>5060</voipControlPort>
<dscpForAudio>184</dscpForAudio>
<ringSettingBusyStationPolicy>0</ringSettingBusyStationPolicy>
<dialTemplate>dialplan.xml</dialTemplate>
</sipProfile>
<commonProfile>
<phonePassword></phonePassword>
<backgroundImageAccess>true</backgroundImageAccess>
<callLogBlfEnabled>2</callLogBlfEnabled>
</commonProfile>
<loadInformation>SIP42.8-5-4S</loadInformation>
<vendorConfig>
<disableSpeaker>false</disableSpeaker>
<disableSpeakerAndHeadset>false</disableSpeakerAndHeadset>
<pcPort>0</pcPort>
<settingsAccess>1</settingsAccess>
<garp>0</garp>
<voiceVlanAccess>0</voiceVlanAccess>
<videoCapability>0</videoCapability>
<autoSelectLineEnable>0</autoSelectLineEnable>
<webAccess>1</webAccess>
<daysDisplayNotActive>1,2,3,4,5,6,7</daysDisplayNotActive>
<displayOnTime>00:00</displayOnTime>
<displayOnDuration>00:00</displayOnDuration>
<displayIdleTimeout>00:00</displayIdleTimeout>
<spanToPCPort>1</spanToPCPort>
<loggingDisplay>1</loggingDisplay>
<loadServer></loadServer>
</vendorConfig>
<versionStamp>1143565489-a3cbf294-7526-4c29-8791-c4fce4ce4c37</versionStamp>
<networkLocale>U.A.E</networkLocale>
<deviceSecurityMode>1</deviceSecurityMode>
<authenticationURL></authenticationURL>
<directoryURL>http://192.168.0.20/cisco/cisco.xml</directoryURL>
<idleURL></idleURL>
<informationURL></informationURL>
<messagesURL></messagesURL>
<proxyServerURL>proxy:3128</proxyServerURL>
<servicesURL></servicesURL>
<dscpForSCCPPhoneConfig>96</dscpForSCCPPhoneConfig>
<dscpForSCCPPhoneServices>0</dscpForSCCPPhoneServices>
<dscpForCm2Dvce>96</dscpForCm2Dvce>
<transportLayerProtocol>4</transportLayerProtocol>
<capfAuthMode>0</capfAuthMode>
<capfList>
<capf>
<phonePort>3200</phonePort>
</capf>
</capfList>
<certHash></certHash>
<encrConfig>false</encrConfig>
</device>
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Hall of Fame Community Legend

Re: Cisco Phone not showing Extension name in outgoing calls Asterisk

<name>295</name>

Try changing that to "Fred". 

Don't forget to factory reset the phone or the config file won't get downloaded by the phone.

Highlighted
Beginner

Re: Cisco Phone not showing Extension name in outgoing calls Asterisk

After changing <name>295</name> to <name>Fred</name>
and resetting it the Phone is showing registering.
Highlighted
Hall of Fame Community Legend

Re: Cisco Phone not showing Extension name in outgoing calls Asterisk

So the phone isn't registered to Asterisk?
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