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Cisco softphone audio issue

irsnizam007
Level 1
Level 1

‎06-30-2011 04:21 AM - edited ‎03-16-2019 05:43 AM

Hi All,

 

we are having a problem with cisco softphone. All routings are correct and the phone rings well. but not audio from both the ends. anyone have come across this issue? any clue where to troubleshoot?

 

We use cisco softphone version 8.6.1.0

 

Regards

 

Irshad

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Andrey Cassemiro
Cisco Employee
Cisco Employee

‎07-01-2011 06:24 PM

Hi Sir

Could you please explain how is deployed your IP Communicator and Communications Manager (Call Manager)?

Are you connect trough a vpn?

Tks

Rgds

Andrey Cassemiro

Sent from Cisco Technical Support iPhone App

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