09-06-2011 08:14 PM - edited 03-16-2019 06:51 AM
Contact Service Queue Activity Report in UCCX historical report does not equal to call handled+call abandoned +call dequeued+ call handled by other,anyone know what cause this reason?
09-07-2011 12:12 AM
Discrepancies can occur between historical and real-time reporting data.
The document at the link below expalins why this can happen.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/troubleshooting/guide/Discrepancies_UnifiedCCX_Reports.pdf
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