Cisco Unified CCX Historical Reports with Windows 8

[Equipe Telecommunications]

Hello,

Our entreprise has changed this week our OS Windows XP to Windows 8.1.

But, when I install Cisco Unified CCX Historical Reports, I have a problem of compatibility, and I can’t install this software.

I can see that Cisco Unified CCX Historical Reports is end of life with Windows 8.

I would like know if another software able to do reports for our calling centers (numbers of calling receive, missed calls, etc.)?

Cisco Unified CCX Historical Reports actual vesion: 8.0(2.0)

Cisco CCX version 8.0.2

Call Manager version 7.1

Thanks,

Kévin L.

[Anthony Holloway]

Do you mean like a third party solution?  If so, there's many to choose from; just be sure to interview them and ask for a demo before you buy.  I'm sure the SMSI folks will reply to this thread. 

Anthony Holloway

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[Equipe Telecommunications]

Hi Anthony,

Thanks for your answer.

Yes, i'm searching for a third party solution.

Would you please give me examples for that softwares?

Thanks,

Kévin L.

[Anthony Holloway]

I don't have any, as I've never used one.  Good luck.

Anthony Holloway

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