Cisco Unity 7 Problem with licences. When i tried to add ports extension for Voicemail in Manage Integration Wizard it is not allowing me to add port and showing me a message that not licensed.Please suggest and help on this matter.

[sweet_rose]

I have received a mail from cisco after entering PAK received with Product. I have Received two mails with Licence attached, and i entered that files to Cisco Unity Licence Wizard at the time of installation after finish it is showing me a message that some features would not be work because not licensed.  When i tried to add ports extension for Voicemail in Manage Integration Wizard it is not allowing me to add port and showing me a message that not licensed. Beacause of this i cant move ahead doing my work ,whole work is in hold. And I am Using CME as my phone system connected to Cisco Unity and Exchange 2007. Please suggest and help on this matter.

[Rob Huffman]

Hi Rosy,

Have a look at this good doc from Amit @ Cisco. Then you can send us back some

of the "show license" outputs. We can go from there

https://www.myciscocommunity.com/docs/DOC-17720

Cheers!

Rob

[sweet_rose]

Thanks for your reply Sir,

But i am working on Cisco Unity 7 and the link as solution you provided is for CUE..Cisco Unity Express. and that is a CLI form. Please provide something else as solution. If u say i will send you whole configuration i had done on CME and we are integrating Unity with Exchange 2007. Extension for Voicemail has done on CME and when we dial this particular number it is showing Busy tone. I think this is because i have not entered extension on Cisco Unity. And when i m going to do that it is showing me Error of not licensed. Please help         

[Rob Huffman]

Hi Rosy,

My bad! It would help if I could read

Can you copy your licenses into Notepad and link them back for us to have a look at?

Cheers!

Rob

[sweet_rose]

I am attaching license files at attachment,please have a look and yesterday i have downloaded a demo license from cisco for unity and when i added that in unity it has taken without any warning... but my bad luck that again all ports are filled and no port has left for add extension number.

Thanks for your support

Sir, i want to mention one thing more that the demo license i had having a lot of content in it but in my licenses there is nothing like that...

[Rob Huffman]

Hi Rosy,

You will need to contact;

licensing@cisco.com

Work with them to see why you are missing these licenses. Maybe you are missing one complete PAK;

LicSubscribersMax

Sets the maximum number of Voice Messaging (VM) subscribers allowed in Cisco Unity.

or these if you are using Unified messaging;

LicUMSubscribersMax

Sets the maximum number of Unified Messaging (UM) subscribers allowed in Cisco Unity.

You also are missing any VM Port licenses;

LicVoicePortsMax

Sets the maximum number of Cisco Unity voice messaging ports that can be installed on the Cisco Unity server.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/white/paper/culicenses.html#wp42608

Cheers!

Rob

[sweet_rose]

Ok sir, i will do that by tommorow morning ,thanks a lot for your valuable time and please help me for one more thing that as i mentioned earlier that i have used demo version for cisco unity... i have set all, Ephone-dn with VM Port, Ephone with ID, Extension number etc at both sides in CME and Unity too... But when i dial that Voicemail Pilot number i m getting Busy tone. And i am not able to open Web Interface for Unity.  I am very frustrated now please help in this issue as i think that this matter is stuck into last step..       And i have Started Web Client services for web interface but not helpful...  

FOR CME-- my configuration as follows:

dial-peer voice 3680 voip
description VoiceMail
destination-pattern 3680
session protocol sipv2
session target ipv4:10.88.0.5
dtmf-relay sip-notify
codec g711ulaw
no vad

telephony-service
video
load 7961 sccp41.8-2-2sr1s
max-ephones 52
max-dn 192
ip source-address 10.88.0.4 port 2000
service phone handsetWidebandEnable 0
service phone g722CodecSupport 2
service phone videoCapability 1
system message You may delay,time will not.
voicemail 3680
max-conferences 8 gain -6
web admin system name rosyk secret 5 $1$66N1$hVk3gs8HutQsAnusr7u3C1
dn-webedit
time-webedit
transfer-system full-consult
secondary-dialtone 9
directory entry 1 1001 name Rosy
directory entry 2 1010 name Manav
directory entry 3 1023 name Rosyk

phone-dn  10
number 1001
pickup-group 1000
name Manav
call-forward busy 3680
call-forward noan 3680 timeout 10
no huntstop

phone-dn  15
number 1023
pickup-group 1000
name Rosyk
preference 1
call-forward busy 3680
call-forward noan 3680 timeout 10
no huntstop

phone-dn  18
number 1002
mwi on

!
ephone-dn  19
number 1003
mwi off
!
!
ephone-dn  20  dual-line
number 1011
pickup-group 1000
name Rosy

!

ephone-dn  32
number 3680
name VM Port 1
no huntstop
!
!
ephone-dn  33
number 3680
name VM port 2
preference 1
no huntstop
!
!
ephone-dn  34
number 3680
name VM port 3
preference 2
no huntstop
!
!
ephone-dn  35
number 3680
name VM Port 4
preference 3
!
!
ephone  1
mac-address 001A.A1E0.1A4F
button 1:10
!
ephone  2
mac-address 001D.7273.3C52
button 1:15
!
!
!
ephone  5
vm-device-id CiscoUM-VI1
button  1:32
!
ephone  6
vm-device-id CiscoUM-VI2
button  1:33

!

ephone  7
vm-device-id CiscoUM-VI3
button  1:34
!
!
!
ephone  8
vm-device-id CiscoUM-VI4
button  1:35
!

""Please tell me, what else should i do for Voicemail to get answer in Cisco Unity. Everything is done approx.. but still m getting busy tone on dialing Cisco unity Pilot number. On unity created integration, Add Extension to Ports but still on same place.. I can ping IP's from both ends.

For Web Interface--Found many docs regarding this on google and spent my whole day in doing SaWeb,Status from IIS manager etc... but not helpful...try to help me this too...

Thanks in Advance i want to finish this work as soon as possible... Please Help