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Cisco Voice L1 interview questions or topics

harish9211
Level 1
Level 1

Hi,

I need help regarding my interview. Today i got call for Cisco Voice L1 engineer. I have knowledge of cisco voice and i'm also CCNA certified. Please tell me what type of question they will ask or on which topics dey will concentrate for L1 position.

Thanks and regards,

Harish Kaushal

1 Reply 1

Chris Deren
Hall of Fame
Hall of Fame

Harish,

Well, it is impossible to predict someone else's questions, but if it was me performing the interviews I would ask for the following:

  • with high level steps how do you configure phone and voicemail for a user.
    • I am looking for high level steps such as: add device with appropriate settings, add DN with appropriate settings/associate device with end user, configure end user/add voicemail user in VM application
  • How do calling search spaces and partition work in CUCM
  • How do you troubelshoot PRI circuit
  • How do you troubleshoot phone not coming up
  • How do you reset password for Unity Connection voicemail user
  • etc
  • etc

HTH,

Chris