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clid issue when forwarding calls to external number if call comes from external

We have CCM 11.5 along with gateway 2811 cube, C2800NM-ADVENTERPRISEK9-M), Version 15.1(4)M10 configured as CUBE gw. All sip.

I had similar issue https://community.cisco.com/t5/unified-communications/redirected-calls-doesn-t-show-external-phone-mask-as-clid/td-p/1541879

EX-caller-->CUBE-->CCM-->phone1-forwarding-->CCM-->CUBE-->Ex-forwarded-phone

 

Then I changed ; Calling Party Selection : Last Redirected Number.

But this time I have different issue like, if call comes from internal phone to forwarding phone then forwarded phone sees forwarding phone number. It is not desirable if call comes from internal phones. 

phone_internal--->phone1-forwarding--->CCM-->CUBE-->Ex-forwarded-phone

 

External-forwarded-phone want to see original phone number if call comes from internal caller, as normally. 

It is not a problem from external callers, as expected (legally).

 

I haven't had similar issue with 2900 series gateway, with newest software actually.

 

Any suggestion ? 

 

 

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Beginner

Re: clid issue when forwarding calls to external number if call comes from external

Hello Bar1s

 

Can you collect the debugs from CUBE and share with calling number, called number and forwarding destination info?

 

This can be achieve by modifying the SIP profile on your CUBE. Can you also share the CUBE show running configurations.?

 

> debug ccapi inout

> debug ccsip messages

 

Regards

Prassha3

 

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Regards
Prassha3
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