Client Matter Code Problem with cisco IP phone 7841

[Akaffou Aristide Akaffou]

Hi,

I have 3 site which I can call headquarter, site 1 and site 2. I have installed Cisco IP phone 7841, 7861, 8861 and 8945 series in this sites. I have also configured Client Matter Code in CUCM.

The problem is in site 1 and site 2 for ip phone 7841 series. When I try to make a call and I get the CMC prompt, He don't give me the time to enter the code and I heard the busy tone signal automatically.

Please can you help me, because I don't know what can be the problem and they haved no problem after proceed to the installation.

Regards,

Aristide

[jwani]

On the route pattern please make sure that "Urgent Priority" is unchecked so that T.302 timer get invoked; thus giving users time to enter the CMC or FAC.

Also if you do not append the FAC or CMC with #, the system waits for the T302 timer to extend the call.