12-05-2011 09:55 PM - edited 03-16-2019 08:23 AM
Hi guys,
I have CME 7.1. It has two hunt groups. One HG has one phone only and forward calls to second HG which has three phones.
Task is to make second's HG all phones to ring at the same time when a call is coming.
Quick diagram.
[PSTN] call goes to Office number ===> destination PSTN number is transfered into internal 4 digits number 2501 ===> call goes to this number 2501 (it is pilot number of first group) ===> if a call is not answered during 10 sec it goes to second hunt group 2512 ===> if a call is not answered it goes to voicemail.
I had hunt-groups configured as ephone-hunt. But it does not allow to ring phones at the same time.
Config was:
ephone-hunt 11 sequential
pilot 2501
list 1701
final 2512
max-timeout 10
timeout 10
ephone-hunt 12 peer
pilot 2512
list 1711, 1744, 1764
final 6000
max-timeout 39
timeout 13, 13, 13
Current config (using voice hunt-group):
voice hunt-group 11 parallel
pilot 2501
list 1701, 2953
final 2512
timeout 10
voice hunt-group 12 parallel
pilot 2512
list 1711, 1744, 1764
final 2952
timeout 10
P.S. 2953 - is a fake number as I have to provide at least two DNs
Now, if I am calling from internal Cisco phone some of the hunt group numbers 2501 or 2512 - it works fine, all phones are ringing at the same time.
But if I am calling from PSTN to Office number - it is not working. Phones are ringing sequently, like they use ephone-hunt 12 peer configuration, but there is no such configuration on CME at that moment.
All phones are Cisco Phones 7941/7942 models. They use SCCP.
What did I do wrong? How to fix it?
12-05-2011 09:57 PM
Forgot to mention that we use extension mobile on these phones. Don't know if it's important.
12-06-2011 02:58 AM
Hi,
I think I would re-enter
!
no ephone-hunt 12 peer
no ephone-hunt 11 sequential
!
Copy run start
Reload.
HTH
Alex
12-06-2011 03:43 AM
Do you mean reload the router?
12-06-2011 05:02 AM
Hi,
Yes
Reload the router at a quiet time
HTH
Alex
12-06-2011 05:10 AM
I thought about that but it is difficult to get a permission to reload IPT system.
I will try, thanks.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide