cme bacd cannot hear prompt

[Zong Yang Huang]

Hi,experts.

I have configured bacd on cme,inbound calls can reach aa,and input is working,but I cannot hear any prompts,even I try any audio files.

The cme is 2811 with ios 15.1(4)M8.

Below is my config.

application
 service aa flash:/cisco/its-CISCO.2.0.1.0.tcl
  param operator 8501
  paramspace english language en
  paramspace english index 0
  param queue-len 1
  paramspace english location flash:/cisco/
  paramspace english prefix en
  param aa-pilot 5153333
  param welcome-prompt flash:/cisco/_welcome.au

dial-peer voice 91234 pots
 service aa
 destination-pattern .T
 incoming called-number 5153333
 port 0/0/0:15

Router#dir flash:/cisco
Directory of flash:/cisco/

   21  -rw-        6897  Jul 16 2014 16:24:06 +08:00  its-CISCO.2.0.1.0.tcl
   20  -rw-     1016832  Jul 16 2014 16:24:50 +08:00  app-b-acd-3.0.0.2-ReadMe.txt
   19  -rw-       30421  Jul 16 2014 16:24:52 +08:00  app-b-acd-3.0.0.2.tcl
   18  -rw-       55599  Jul 16 2014 16:24:54 +08:00  app-b-acd-aa-3.0.0.2.tcl
   17  -rw-       75650  Jul 16 2014 16:24:54 +08:00  en_bacd_allagentsbusy.au
   16  -rw-       83291  Jul 16 2014 16:24:56 +08:00  en_bacd_disconnect.au
   15  -rw-       63055  Jul 16 2014 16:24:58 +08:00  en_bacd_enter_dest.au
   14  -rw-       37952  Jul 16 2014 16:24:58 +08:00  en_bacd_invalidoption.au
   13  -rw-      496521  Jul 16 2014 16:25:04 +08:00  en_bacd_music_on_hold.au
   11  -rw-      123446  Jul 16 2014 16:25:06 +08:00  _welcome.au
   10  -rw-       42978  Jul 16 2014 16:25:08 +08:00  en_bacd_welcome.au

Thanks for any helps!

[richard.farias]

Ocorreu algo semelhante em um momento que utilizava scripts tcl no router.
Apliquei as seguintes instruções:
show call application session id  (veja os IDs dos processos do service aa e callq ou queue)
1 _ aplique stop nos processos:
Router# call application session stop name aa or id xxx

Router# call application session stop name queue or id xxx 

2 _ carregue o audio de boas vindas:
Router# audio-prompt load flash:en_bacd_welcome.au
3 _ carregue as aplicações novamente e teste:
Router# call application voice load aa
Router# call application voice load queue