CME-- Call manager SIP call is not working

[renji joy]

Hello Team,,

We are facing the issue with Cisco CME with call manager .

If we are trying the SIP trunk calls  from call manager not going to cme ,from cme to call manager sip call is connecting but there is no audio.

with the same setup H.323 calls going on both the way without any issue.

Configuration Done.

SIP trunk and route pattern configured and pointed to the CME ip addres..

Dial-peer has been configured in the cme router.

Any thing is missing and suggestion please...

[renji joy]

Thanks for your support,

The same setup h.323 call is working normally with sccp endpoints,

We have already check with network team they are saying there is no blocking in between the cucm and cme.

Is there any option we can prove the network issue ?

Also please verify the sh run for the CME.

Thanks

[Vivek Batra]

SIP and H.323 uses different network ports and hence working one protocol through firewall doesn't mean that other will work too.

Anyway irrespective of your CME configuration, if call from CUCM is not hitting CME, there must be some issue in network. That is what I can think of.

One thing you can verify as you have bind the dial peer for inbound call leg to UDP (session transport udp), you can cross verify in CUCM, SIP trunk security profile has transport set to UDP for outgoing messages.

Last thing to check your network scenario... drop CUCM for a time being. Take any softphone like Xlite and check some messages like REGISTER, INVITE etc to see if those messages are reaching CME. Ensure that you set the UDP port to 5060 in Xlite as it used random source port by default.

[renji joy]

Hello Vivek,

One thing you can verify as you have bind the dial peer for inbound call leg to UDP (session transport udp), you can cross verify in CUCM, SIP trunk security profile has transport set to UDP for outgoing messages.

Yes verified in sip profile UDP is using for sip out going messages.

Last thing to check your network scenario... drop CUCM for a time being. Take any softphone like Xlite and check some messages like REGISTER, INVITE etc to see if those messages are reaching CME. Ensure that you set the UDP port to 5060 in Xlite as it used random source port by default.

​We have registered on branch(cme site) SIP Ip phone  directly in the HO call manager,but the same issue is happening.(from Head office to branch office call is not going but from branch office to  head office call is connecting but there is no audio and disconnecting)

Also will try with  x lite soft phones.

Thanks

[renji joy]

Thanks for your support,

The same setup h.323 call is working normally with sccp endpoints,

We have already check with network team they are saying there is no blocking in between the cucm and cme.

Is there any option we can prove the network issue ?

Also please verify the sh run for the CME.

Thanks

[Tagir Temirgaliyev]

sh ver

sh inv

I think u need to configure dspfarm

[renji joy]

Hello,

Please find the attached ver and inventory 

Thanks

[Tagir Temirgaliyev]

configure dspfarm

voice-card 0
 dspfarm
 dsp services dspfarm

voice rtp send-recv

sccp local Loopback0
sccp ccm (Loopback0) identifier 1 priority 1 version 7.0 
sccp
!
sccp ccm group 1
 associate ccm 1 priority 1
 associate profile 1 register CME-TRANSC
!
dspfarm profile 1 transcode universal  

 codec g711alaw
 codec g711ulaw

 maximum sessions 5
 associate application SCCP
!

[renji joy]

Hello,

Configured the DSP but the sill the same issue.

please find the attached updated sh run

Thanks

[Tagir Temirgaliyev]

interface Loopback0
 description " Router ID"
 ip address 172.18.100.3 255.255.255.255

sccp local Loopback0
no sccp ccm 172.16.5.100 identifier 1 priority 1 version 7.0 

sccp ccm 172.18.100.3 identifier 1 priority 1 version 7.0

telephony-service
 protocol mode ipv4
 sdspfarm units 5
 sdspfarm transcode sessions 4
 sdspfarm tag 1 CME-TRANSC

exi

wr

sh gspf all

[renji joy]

configured,still the same issue,call is not going from the call manager.

please find the below sh dspf all

MOE-Jalalabad-RTR#sh dspf all
Dspfarm Profile Configuration

 Profile ID = 1, Service =Universal TRANSCODING, Resource ID = 1
 Profile Description :
 Profile Service Mode : Non Secure
 Profile Admin State : DOWN
 Profile Operation State : DOWN
 Application : SCCP   Status : NOT ASSOCIATED
 Resource Provider : FLEX_DSPRM   Status : NONE
 Number of Resource Configured : 5
 Number of Resources Out of Service : 5
 Codec Configuration: num_of_codecs:4
 Codec : g711ulaw, Maximum Packetization Period : 30
 Codec : g711alaw, Maximum Packetization Period : 30
 Codec : g729ar8, Maximum Packetization Period : 60
 Codec : g729abr8, Maximum Packetization Period : 60

Total number of DSPFARM DSP channel(s) 0

Also find the attached sh run...

[Tagir Temirgaliyev]

conf t

dspfarm profile 1 transcode universal  

no shut

exit

wr

sh dspf all

[renji joy]

updated ,sorry still the same issue,

MOE-Jalalabad-RTR#sh dspf all
Dspfarm Profile Configuration

 Profile ID = 1, Service =Universal TRANSCODING, Resource ID = 1
 Profile Description :
 Profile Service Mode : Non Secure
 Profile Admin State : UP
 Profile Operation State : ACTIVE
 Application : SCCP   Status : ASSOCIATED
 Resource Provider : FLEX_DSPRM   Status : UP
 Number of Resource Configured : 5
 Number of Resources Out of Service : 0
 Codec Configuration: num_of_codecs:4
 Codec : g711ulaw, Maximum Packetization Period : 30
 Codec : g711alaw, Maximum Packetization Period : 30
 Codec : g729ar8, Maximum Packetization Period : 60
 Codec : g729abr8, Maximum Packetization Period : 60

SLOT   DSP VERSION  STATUS CHNL USE   TYPE    RSC_ID BRIDGE_ID PKTS_TXED PKTS_RX                                                    ED

0      1   37.2.0   UP     N/A  FREE  xcode   1      -         -         -                                                          
0      1   37.2.0   UP     N/A  FREE  xcode   1      -         -         -                                                          
0      1   37.2.0   UP     N/A  FREE  xcode   1      -         -         -                                                          
0      1   37.2.0   UP     N/A  FREE  xcode   1      -         -         -                                                          
0      1   37.2.0   UP     N/A  FREE  xcode   1      -         -         -                                                          

[Tagir Temirgaliyev]

ok. now dspfarm is UP

debug ccsip mess

[renji joy]

Hello

Thanks for your support,

please find the debug ccsip mess (call initiated from the cme to call manager)

Regards

[Tagir Temirgaliyev]

Received: 
INVITE sip:8@172.18.3.129;user=phone SIP/2.0

Via: SIP/2.0/UDP 172.18.3.138:5060;branch=z9hG4bK361ab983

From: "5002" <sip:5002@172.18.3.129>;tag=e0d173e58d8a001d4cd79cda-29d1b8e6

To: <sip:8@172.18.3.129>

========================

calling number 5002

called number 8