Hi !
I've set up as following Docs : https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html#47597
for CME feature in 8000v
the normal call is fine ; but when I have testing in B-ACD section ( Queue and AA ), I can not make a call to AA ( DN=1175 ) the call is dropped immediately for both internal or external via sip trunk ( DN= 6666) ; here are some configs in VG that might relate to B-ACD
================================================
voice service voip
ip address trusted list
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to sip
no supplementary-service h450.2
no supplementary-service h450.3
trace
sip
!
application
service app-b-acd-aa flash:app-b-acd-aa-3.0.0.4.tcl
paramspace english index 1
param max-time-call-retry 600
param service-name app-b-acd-aa
param number-of-hunt-grps 1
param handoff-string app-b-acd-aa
param dial-by-extension-option 3
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 1175
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param queue-manager-debugs 1
param call-retry-timer 15
!
service app-b-acd flash:app-b-acd-3.0.0.4.tcl
param queue-len 15
param aa-hunt1 11751
param queue-manager-debugs 1
param number-of-hunt-grps 1
!
interface Loopback0
ip address 10.9.22.1 255.255.255.255
!
interface GigabitEthernet1
ip address 10.100.101.157 255.255.254.0
negotiation auto
no mop enabled
no mop sysid
!
interface GigabitEthernet2
ip address 192.168.1.1 255.255.255.0
negotiation auto
no mop enabled
no mop sysid
!
interface GigabitEthernet3
no ip address
shutdown
negotiation auto
no mop enabled
no mop sysid
!
telephony-service
max-ephones 48
max-dn 48
ip source-address 192.168.1.1 port 2000
max-conferences 8 gain -6
transfer-system full-consult
!
!
dial-peer voice 6666 voip
destination-pattern 6...
session target ipv4:10.100.100.111
codec g711ulaw
!
dial-peer voice 1004 voip
service app-b-acd-aa
destination-pattern 1175
session target ipv4:10.9.22.1
incoming called-number 1175
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
!
!
ephone-dn 2
number 5002
ephone-hunt login
!
!
ephone-dn 3
number 5003
ephone-hunt login
!
ephone-hunt 41 sequential
pilot 11751
list 5002, 5003
timeout 10, 10
!
!
ephone 2
device-security-mode none
mac-address BBBB.BBBB.BBBB
type CIPC
button 1:2
!
!
!
ephone 3
device-security-mode none
mac-address CCCC.CCCC.CCCC
type CIPC
button 1:3
!
===============================================
and here for files in flash
8000v#dir flash:
41 -rw- 496521 Sep 16 2023 08:50:38 +00:00 en_bacd_music_on_hold.au
40 -rw- 123446 Sep 16 2023 08:50:24 +00:00 en_bacd_options_menu.au
39 -rw- 37952 Sep 16 2023 08:50:16 +00:00 en_bacd_invalidoption.au
38 -rw- 63055 Sep 16 2023 08:49:58 +00:00 en_bacd_enter_dest.au
37 -rw- 83291 Sep 16 2023 08:49:46 +00:00 en_bacd_disconnect.au
36 -rw- 75650 Sep 16 2023 08:49:33 +00:00 en_bacd_allagentsbusy.au
35 -rw- 42978 Sep 16 2023 08:49:20 +00:00 en_bacd_welcome.au
30 -rw- 33880 Sep 16 2023 08:43:54 +00:00 app-b-acd-3.0.0.4.tcl
33 -rw- 61527 Sep 16 2023 08:43:54 +00:00 app-b-acd-aa-3.0.0.4.tcl
=========================================================
And the debug in attached
Thanks in advance !!
