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CME Hunt Group Rings Extensions then drops call instead of queuing

d4rr0nl3gn0n
Level 1
Level 1

‎12-01-2016 09:38 AM - edited ‎03-17-2019 08:50 AM

An external caller calls in and gets the AA. They select the menu option wanted and then rings the 3 phones in the hunt group. After ringing all 3 phones with no answer the call drops instead of going into a call queue. Any ideas?

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1 Reply 1

d4rr0nl3gn0n
Level 1
Level 1

‎12-01-2016 10:28 AM

Below is the "debug voice ccapi all" after the call rings the hunt group extensions and drops.

000944: //50/xxxxxxxxxxxx/CCAPI/cc_get_call_entry:
Call Entry Is Not Found
000945: //50/xxxxxxxxxxxx/CCAPI/cc_api_request_rt_packet_stats:
CALL_ERROR_INFORMATIONAL; Call Entry Is Not Found
000946: //53/DFBB21438037/CCAPI/cc_api_call_disconnected:
Cause Value=19, Interface=0x8B0AE708, Call Id=53
000947: //53/DFBB21438037/CCAPI/cc_api_call_disconnected:
Call Entry(Responsed=TRUE, Cause Value=19, Retry Count=0)
000948: //46/DFBB21438037/CCAPI/ccCallReleaseResources:
release reserved xcoding resource.
000949: //53/DFBB21438037/CCAPI/cc_api_get_transfer_info:
000950: //53/DFBB21438037/CCAPI/cc_api_get_transfer_info:
Transfer Number Is Null
000951: //-1/xxxxxxxxxxxx/CCAPI/cc_is_precedence_mlpp_info:
Precedence not above Routine
000952: //-1/xxxxxxxxxxxx/CCAPI/ccUpdateRedirectNumber:
type=6 Original Called Number=A5001A0002, Called Number=A5001A0002, Calling Number=2105551234, Calling DN=-1 Calling Id=46,
Redirect Number=A5001A0000, Redirect Reason=2
000953: //53/DFBB21438037/CCAPI/ccCallSetAAA_Accounting:
Accounting=0, Call Id=53
000954: //53/DFBB21438037/CCAPI/ccCallDisconnect:
Cause Value=19, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=19)
000955: //53/DFBB21438037/CCAPI/ccCallDisconnect:
Start Calling Accounting;
Call Entry(Incoming=FALSE)
000956: //53/DFBB21438037/CCAPI/ccCallDisconnect:
Cause Value=19, Call Entry(Disconnect Cause=19)
000957: //53/DFBB21438037/CCAPI/ccCallDisconnect:
Call Entry(Disconnect Cause=19)
000958: //53/DFBB21438037/CCAPI/ccCallDisconnect:
Cause Value=19, Call Entry(Responsed=TRUE, Cause Value=19)
000959: //53/DFBB21438037/CCAPI/cc_api_get_transfer_info:
000960: //53/DFBB21438037/CCAPI/cc_api_get_transfer_info:
Transfer Number Is Null
000961: //46/DFBB21438037/CCAPI/ccGetCurrentCodec:
000962: //46/DFBB21438037/CCAPI/ccDisassociateStream:
Record Context=0x0, Stream Call Id=50, Call Id=46
000963: //46/DFBB21438037/CCAPI/ccDisassociateStream:
Call Entry(Stream Status=1, Digit Enable=FALSE)
000964: //-1/xxxxxxxxxxxx/CCAPI/cc_get_call_entry:
CALL_ERROR_INFORMATIONAL; Call Id Is Invalid=-1
000965: //53/DFBB21438037/CCAPI/cc_api_insert_call_history:
000966: //53/DFBB21438037/CCAPI/ccGetCallActiveByCallID:
000967: //53/DFBB21438037/CCAPI/ccGetCallActiveByCallID:exit@12594
000968: //53/DFBB21438037/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x8B0AE708, Tag=0x0, Call Id=53,
Call Entry(Disconnect Cause=19, Voice Class Cause Code=0, Retry Count=0)
000969: //53/DFBB21438037/CCAPI/cc_disconnect_notify:
000970: //53/DFBB21438037/CCAPI/callStackPop:exit@4886
000971: //53/DFBB21438037/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
000972: //53/DFBB21438037/CCAPI/cc_delete_guid_pod_entry:
Incoming=FALSE
000973: //53/DFBB21438037/CCAPI/cc_delete_guid_pod_entry:exit@1165
000974: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

000975: :cc_free_feature_vsa freeing 8737E2B0
000976: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

000977: vsacount in free is 9
000978: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

000979: vsacount in free is 8
000980: //53/DFBB21438037/CCAPI/cc_delete_call_entry:
Total Call Count=2, Call Entry(Call Count On=FALSE, Incoming Call=FALSE)
000981: //53/DFBB21438037/CCAPI/cc_delete_call_entry:
Deleting profileTable[0x8BD277B0]
000982: //53/xxxxxxxxxxxx/CCAPI/cc_get_call_entry:
Call Entry Is Not Found
000983: //-1/xxxxxxxxxxxx/CCAPI/ccGetCallGCID:
CALL_ERROR_INFORMATIONAL; Call Entry Is Not Found
000984: //53/xxxxxxxxxxxx/CCAPI/cc_get_call_entry:
Call Entry Is Not Found
000985: //-1/xxxxxxxxxxxx/CCAPI/ccSetCallGCID:
CALL_ERROR_INFORMATIONAL; Call Entry Is Not Found
000986: //0/xxxxxxxxxxxx/CCAPI/cc_get_call_entry:
Call Entry Is Not Found
000987: //0/xxxxxxxxxxxx/CCAPI/cc_api_call_preempt_done:
CALL_ERROR_INFORMATIONAL; Call Entry Is Not Found
000988: //47/DFBB21438037/CCAPI/ccCallFacility:
Call Id=47
000989: //53/xxxxxxxxxxxx/CCAPI/cc_get_call_entry:
Call Entry Is Not Found
000990: //50/xxxxxxxxxxxx/CCAPI/cc_get_call_entry:
Call Entry Is Not Found
000991: //50/xxxxxxxxxxxx/CCAPI/cc_api_request_rt_packet_stats:
CALL_ERROR_INFORMATIONAL; Call Entry Is Not Found
000992: //46/DFBB21438037/CCAPI/ccCallDisconnect:
Cause Value=19, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
000993: //46/DFBB21438037/CCAPI/ccCallDisconnect:
Start Calling Accounting;
Call Entry(Incoming=TRUE)
000994: //46/DFBB21438037/CCAPI/ccCallDisconnect:
Cause Value=19, Call Entry(Disconnect Cause=0)
000995: //46/DFBB21438037/CCAPI/ccCallDisconnect:
Cause Value=19, Call Entry(Responsed=TRUE, Cause Value=19)
000996: //-1/xxxxxxxxxxxx/CCAPI/cc_get_call_entry:
CALL_ERROR_INFORMATIONAL; Call Id Is Invalid=-1
000997: //47/DFBB21438037/CCAPI/ccCallDisconnect:
Cause Value=19, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
000998: //47/DFBB21438037/CCAPI/ccCallDisconnect:
Start Calling Accounting;
Call Entry(Incoming=FALSE)
000999: //47/DFBB21438037/CCAPI/ccCallDisconnect:
Cause Value=19, Call Entry(Disconnect Cause=0)
001000: //47/DFBB21438037/CCAPI/ccCallDisconnect:
Cause Value=19, Call Entry(Responsed=TRUE, Cause Value=19)
001001: //-1/xxxxxxxxxxxx/CCAPI/cc_get_call_entry:
CALL_ERROR_INFORMATIONAL; Call Id Is Invalid=-1
001002: //-1/xxxxxxxxxxxx/CCAPI/ccGenerateToneInfo:
CALL_ERROR_INFORMATIONAL; Call Entry Is Not Found
001003: //-1/xxxxxxxxxxxx/CCAPI/cc_get_call_entry:
CALL_ERROR_INFORMATIONAL; Call Id Is Invalid=-1
001004: //-1/xxxxxxxxxxxx/CCAPI/ccGenerateToneInfo:
CALL_ERROR_INFORMATIONAL; Call Entry Is Not Found
001005: //-1/xxxxxxxxxxxx/CCAPI/cc_api_icpif:
ExpectFactor=0xA
001006: //47/DFBB21438037/CCAPI/cc_api_insert_call_history:
001007: //47/DFBB21438037/CCAPI/ccGetCallActiveByCallID:
001008: //47/DFBB21438037/CCAPI/cc_decr_if_call_volume:
001009: //47/DFBB21438037/CCAPI/cc_decr_if_call_volume:
Remote IP Address
001010: //47/DFBB21438037/CCAPI/cc_decr_if_call_volume:
Total Call Count=0, Voip Call Count=0, MMoip Call Count=0
001011: //47/DFBB21438037/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x87B87714, Tag=0x0, Call Id=47,
Call Entry(Disconnect Cause=19, Voice Class Cause Code=0, Retry Count=0)
001012: //47/DFBB21438037/CCAPI/cc_disconnect_notify:
001013: //47/DFBB21438037/CCAPI/callStackPop:exit@4886
001014: //47/DFBB21438037/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
001015: //47/DFBB21438037/CCAPI/cc_delete_guid_pod_entry:
Incoming=FALSE
001016: //47/DFBB21438037/CCAPI/cc_delete_guid_pod_entry:exit@1165
001017: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

001018: :cc_free_feature_vsa freeing 8737DE50
001019: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

001020: vsacount in free is 7
001021: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

001022: vsacount in free is 6
001023: //47/DFBB21438037/CCAPI/cc_delete_call_entry:
Total Call Count=2, Call Entry(Call Count On=FALSE, Incoming Call=FALSE)
001024: //47/DFBB21438037/CCAPI/cc_delete_call_entry:
Deleting profileTable[0x8BD28458]
001025: //0/xxxxxxxxxxxx/CCAPI/cc_get_call_entry:
Call Entry Is Not Found
001026: //0/xxxxxxxxxxxx/CCAPI/cc_api_call_preempt_done:
CALL_ERROR_INFORMATIONAL; Call Entry Is Not Found
001027: //-1/xxxxxxxxxxxx/CCAPI/cc_api_icpif:
ExpectFactor=0xA
001028: //46/DFBB21438037/CCAPI/cc_api_insert_call_history:
001029: //46/DFBB21438037/CCAPI/ccGetCallActiveByCallID:
001030: //46/DFBB21438037/CCAPI/cc_decr_if_call_volume:
001031: //46/DFBB21438037/CCAPI/cc_decr_if_call_volume:
Remote IP Address
001032: //46/DFBB21438037/CCAPI/cc_decr_if_call_volume:
Total Call Count=0, Voip Call Count=0, MMoip Call Count=0
001033: //46/DFBB21438037/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x87B87714, Tag=0x0, Call Id=46,
Call Entry(Disconnect Cause=19, Voice Class Cause Code=0, Retry Count=0)
001034: //46/DFBB21438037/CCAPI/cc_disconnect_notify:
001035: //46/DFBB21438037/CCAPI/callStackPop:exit@4886
001036: //46/DFBB21438037/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
001037: //46/DFBB21438037/CCAPI/cc_delete_guid_pod_entry:
Incoming=TRUE
001038: //46/DFBB21438037/CCAPI/cc_delete_guid_pod_entry:exit@1165
001039: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

001040: :cc_free_feature_vsa freeing 8737E010
001041: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

001042: vsacount in free is 5
001043: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

001044: vsacount in free is 4
001045: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

001046: vsacount in free is 3
001047: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

001048: vsacount in free is 2
001049: //46/DFBB21438037/CCAPI/cc_delete_call_entry:
Total Call Count=2, Call Entry(Call Count On=FALSE, Incoming Call=TRUE)
001050: //46/DFBB21438037/CCAPI/cc_delete_call_entry:
Total Call Count=1
001051: //46/DFBB21438037/CCAPI/cc_delete_call_entry:
Deleting profileTable[0x8BD28228]
001052: //0/xxxxxxxxxxxx/CCAPI/cc_get_call_entry:
Call Entry Is Not Found
001053: //0/xxxxxxxxxxxx/CCAPI/cc_api_call_preempt_done:
CALL_ERROR_INFORMATIONAL; Call Entry Is Not Found

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