Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
880
Views
5
Helpful
1
Replies

CMR support with CUCM 11.5 SU5 + Jabber 12.1

drbabbers
Level 3
Level 3

‎09-27-2019 03:30 AM - edited ‎09-27-2019 03:31 AM

All,

Any ideas on why we can't get CMR data on any calls in our system?

 

Call flow is PSTN -> CUBE -> CUCM -> Cisco Jabber 12.1

 

CMR is enabled as per Cisco best practice, but every single call has no CMR detail.. I've seen this before but had never go to the bottom of it.

0 Helpful
1 Reply 1

drbabbers
Level 3
Level 3

‎09-27-2019 04:03 AM

Think I have may have the answer around endpoints that support K-Factor data:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/11_5_1/cdrdef/cucm_b_cucm-cdr-administration-guide-1151.pdf

No mention of Cisco Jabber..
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents