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08-24-2018
drbabbers
Member since
10-09-2014
Participant
08-14-2018
12:10 PM
Quite possibly may have found the answer here:
https://community.cisco.com/t5/contact-center/upgrade-cuccx-8-5-1-to-11/td-p/2782392
Deepak mentions that the credentials must match on the new VM as the original source, so on the original 8.5.1 production VM in the initial backup itself? If so, I can try this one tomorrow! Thanks D
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08-14-2018
12:04 PM
All,
I've tried the following method to upgrade from UCCX 8.5.1 to 11.6:
Stage new 11.6 VM in production - SUCCESS
Take DRS backup of old 8.5.1 VM - SUCCESS
Stage new 8.5.1 VM in lab/isolated network - SUCCESS
Restore 8.5.1 VM backup to 8.5.1 VM lab/isolated network - SUCCESS
Upgrade 8.5.1 VM to 10.6 - SUCCESS
Upgrade 10.6 VM to 11.6 - SUCCESS
Change 11.6 VM to the same IP address + subnet as the production 11.6 VM
Run a backup from 11.6 lab VM - SUCCESS
Restore the backup to the 11.6 VM production - FAIL
The issue I have is the 11.6 VM never sees the backup in the tar list..
Has anyone had any experience with this or any recommendations?
Thanks
D
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Labels:
08-13-2018
06:04 AM
Thanks for this Patrick! Had the same issue in my lab and was causing me issues, but your fix worked. :)
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07-27-2018
07:13 AM
Chris, this 'show network host cucmsub01' command works all OK from the Publisher.
I get a response in External Resolution as per below example:
cucmsub01.lab.com has address 10.10.10.10
The FQDN and IP are correct.
FYI - Local Resolution states 'Nothing Found'
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07-27-2018
07:04 AM
Yes there is a WAN but I have been assured no firewall blocking and just a routed network.
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07-27-2018
06:44 AM
Chris - I can ping the Subscriber by it's hostname from the Publisher all OK
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07-27-2018
06:43 AM
Correct the SUB is not the first node... The Publisher is...
Yes I added the SUB node to the Publisher via the Webadmin via Hostname
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07-27-2018
05:57 AM
Correct Chris. We wasn't 100% sure on the Security Password but I tested it using the below method and have come to the conclusion that the password is good as I get this response:
' Second time my old password was CORRECT and got "BAD PASSWORD: based on a dictionary word"'
...that is that I am basing an accurate security password on! CUCM doesn't give me a bad password error either.. so have no reason to believe this is the case.
Process:
Log in as platform admin
set password user security Enter <what you suspect is old password> Enter "cisco123" as new password Confirm "cisco123" is new password When prompted for DRS warning, hit "y" Wait... First time my old password was wrong and got "The old password did not match" Second time my old password was CORRECT and got "BAD PASSWORD: based on a dictionary word"
---------------
I will give that document a read now thank you and get back to you.
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07-27-2018
04:41 AM
test - ntp_reachability : Passed test - ntp_clock_drift : Passed test - ntp_stratum : Passed
Synchronised to NTP server (x.x.x.x) at stratum 4
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07-27-2018
02:46 AM
All,
I am experiencing an issue adding a new CUCM Subscriber to an existing cluster.
The Server names in CUCM are hostname based so for example 'CUCMPublisher'
During the validation stages of the install on the new Subscriber, I get the following error:
'Configuration validation with CUCMPublisher (10.10.10.10) failed. Configured first node CUCMPublisher is not a First Node'
I can confirm the new Subscriber is added to the new Publisher in the correct hostname format.
A and PTR records work for the Publisher and the new Subscriber.
Any ideas?
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Labels:
Created by
drbabbers
in IP Telephony and Phones
in IP Telephony and Phones
07-16-2018
07:00 AM
07-16-2018
07:00 AM
Very strange issue.. Upgraded from 11.0 to 11.5.1 SU3b, reinstalled new RTMT, when I run the client I get prompted for authentication and then click OK, it seems to vanish and nothing happens... This is occuring when I use 3 different VDI sessions with Windows 2008 and Windows 2012.
Interestingly enough I can use the same RTMT 11.5 client to manage another cluster with no issue... Any ideas?
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Labels:
Created by
drbabbers
in IP Telephony and Phones
in IP Telephony and Phones
07-16-2018
05:50 AM
07-16-2018
05:50 AM
FYI everyone - the fix for this was the Sub 1 was missing the CTL file! Regenerated the CTL from the Pub and this resolved the issue.
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Created by
drbabbers
in IP Telephony and Phones
in IP Telephony and Phones
06-12-2018
08:04 AM
06-12-2018
08:04 AM
Hi Nipun,
Just to be clear, the issue is only impacting NEW phones out of the box.
Existing phones are fine.
I will obtain logs..
Thanks.
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Created by
drbabbers
in IP Telephony and Phones
in IP Telephony and Phones
06-12-2018
02:56 AM
06-12-2018
02:56 AM
Hi Nipun,
The phone doesn't have an ITL, it is failing to download it on boot.
The process followed was a Standard Upgrade.
I will attempt to get the full log for you.
Thanks.
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Created by
drbabbers
in IP Telephony and Phones
in IP Telephony and Phones
06-12-2018
02:54 AM
06-12-2018
02:54 AM
Hi Rathessh,
This is a single cluster only. The only relationship with another cluster is for EMCC purposes.
We followed the upgrade guide in Cisco documentation for 11.5.1 SU3b.
Thanks.
... View more
08-14-2018 12:10 PM
Quite possibly may have found the answer here:
https://community.cisco.com/t5/contact-center/upgrade...
08-14-2018 12:04 PM
All, I've tried the following method to upgrade from UCCX 8.5.1 to 11.6:
Stage new 11.6 VM in produc...
08-13-2018 06:04 AM
Thanks for this Patrick! Had the same issue in my lab and was causing me
issues, but your fix worked...
07-27-2018 07:13 AM
Chris, this 'show network host cucmsub01' command works all OK from the
Publisher. I get a response ...
07-27-2018 07:04 AM
Yes there is a WAN but I have been assured no firewall blocking and just
a routed network.
07-27-2018 06:43 AM
Correct the SUB is not the first node... The Publisher is... Yes I added
the SUB node to the Publish...
07-27-2018 05:57 AM
Correct Chris. We wasn't 100% sure on the Security Password but I tested
it using the below method a...
07-27-2018 04:41 AM
test - ntp_reachability : Passedtest - ntp_clock_drift : Passedtest -
ntp_stratum : Passed Synchroni...
07-27-2018 02:46 AM
All, I am experiencing an issue adding a new CUCM Subscriber to an
existing cluster. The Server name...
Created by
drbabbers
in IP Telephony and Phones
07-16-2018 07:00 AM
07-16-2018 07:00 AM
Very strange issue.. Upgraded from 11.0 to 11.5.1 SU3b, reinstalled new
RTMT, when I run the client ...
Created by
drbabbers
in IP Telephony and Phones
07-16-2018 05:50 AM
07-16-2018 05:50 AM
FYI everyone - the fix for this was the Sub 1 was missing the CTL
file!Regenerated the CTL from the ...
Created by
drbabbers
in IP Telephony and Phones
06-12-2018 08:04 AM
06-12-2018 08:04 AM
Hi Nipun, Just to be clear, the issue is only impacting NEW phones out
of the box. Existing phones a...
Created by
drbabbers
in IP Telephony and Phones
06-12-2018 02:56 AM
06-12-2018 02:56 AM
Hi Nipun, The phone doesn't have an ITL, it is failing to download it on
boot. The process followed ...
Created by
drbabbers
in IP Telephony and Phones
06-12-2018 02:54 AM
06-12-2018 02:54 AM
Hi Rathessh, This is a single cluster only. The only relationship with
another cluster is for EMCC p...
Public Statistics
| Date Registered | 10-09-2014 03:21 AM |
| Date Last Visited | 08-24-2018 02:02 AM |
| Total Messages Posted | 212 |
| Total Helpful Votes Received | 11 |
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| 5 | |
| 5 | |
| 5 | |
| 5 | |
| 5 |
