CP-7961 GETTING TFTP TIME OUT ERROR

[Sigeesh Sivadasan]

Hi Team

i have Cisco 7961 IP Phone, getting TFTP time out while connecting to the the network. I observerd that other phones are working while connecting to the same port. And only one IP phone is getting TFTP time out error. PLs let me know whether this is IP phone issue or n/w related issue.

[Ayodeji Okanlawon]

Hi,

Try and do a factory reset on the phone.

steps below:

1)Unplug the cable from the phone

2)Hold the # key and replug the cable back

3)Do not release the # key and hold it for about 10-15 seconds

4)Wait until the lines start flashing

5)As soon as the lines flash, release the # key and dial the following digits using the phone keypad (1,2,3,4,5,6,7,8,9,*,0,# in the order. You have 10 seconds to dial all digits. If you fail to dial within 10 seconds, you may need to start over.

This a factory reset and it does the magic. The phone releases the old firmware and downloads the new one.

The upgrade procedure may take up to 5-7 minutes for each phone.