CP-8865

[sulaymanbanni]

Hi everyone,

has anyone got an idea on how to put a background image on the CP-8800 series phones. The first image pixel size I used was 800x480x24 and 559x265x24. None work for me. The rest of the 7900 series are taking the image but not the 8800 series. I have call manager v9. Any help will be highly appreciated. 

[Jaime Valencia]

This is something that has been asked PLENTY of times before, a simple search on CSC would have provided you all the information, also, the phone administration guide has the info

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/adminguide/P881_BK_C136782F_00_cisco-ip-phone-8800_series/P881_BK_C136782F_00_cisco-ip-phone-8811-8841_chapter_01010.html

http://docwiki.cisco.com/wiki/Endpoints_FAQ#Background_images_2

[Rajan]

Hi Sulayman,

As per the admin guide for 88XX phones:

"

The PNG files for background images must meet the following requirements for proper display on the Cisco IP Phone:

• 
  

  Full size image - 800 pixels (width) X 480 pixels (height).

• 
  

  Thumbnail image - 159 pixels (width) X 109 pixels (height) "

Did you upload the image in both the sizes and updated the name in List.xml file as per the below document

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8811_8841_8851_8861/10_5/english/adminguide/P881_BK_C0632068_00_cisco-ip-phone-8811-8841/P881_BK_C0632068_00_cisco-ip-phone-8811-8841_chapter_01010.html#P881_RF_C8927D88_00

HTH

Rajan

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