Hello!
We have a business unit that would like to have their customers call their main number, select an option and hear a recorded status of an event they are registered to attend. A mock up of the recording would be similar to...
If you are calling in regards to the competition on ______(DATE)______ at
_______(VENUE LOCATION)_______,
Then, the business unit would set one of the options below as the status.
OPTION #1: …there are no updates at this time.
OPTION #2: …this event is scheduled to proceed as planned.
OPTION #3: …this event has been cancelled. If you were schedule to compete at this event, you will be contacted directly for re-scheduling information.
My question is: 1) How can this be done in Unity 11.5? and 2) is there a way for the business user to change the status as needed without our Telecom admin having to do it for them?
Thanks so much!