CUCM 10.5 vmware tools

[Danny Mainprize]

I have recently upgraded from 9.1.2 to 10.5.  Everything went fine with the exception of vmware tools.  VCenter shows that vmware tools are installed, but out of date.  When I do utils vmtools refresh it tells me that no vmware tools are installed on the system at all.  I have tried mounting the install from vcenter and rebooting the server but I always get the same thing.  Presence and my subscriber server say the same thing, but oddly enough Unity updated just fine and reads as current.

Has anyone else seen this and found a way to update vmware tools?

[cfizz34cisco]

Anyone know how to get around this?

The required VMware Tools ISO image does not exist or is inaccessible.
vix error code = 21001
Unable to install VMware Tools. An error occurred while trying to access image file "/usr/lib/vmware/isoimages/linuxPreGlibc25.iso" needed to install VMware Tools: 2 (No such file or directory). Please refer the product documentation or KB article 2129825 for details about how to get VMware Tools package for this guest operating system.

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I am running hardware version 13

The esxi host is on version 6.7.0 Build 16713306