CUCM 7.1.5 is it possible to have destination DN for coverage path function on a timed schedule?

[phretbored]

At one of our sites they have a call handler with a simple setup.

Inbound calls ring and if no answer they go to VM.

I can add a destination DN as a coverage path.

But can I make that destination DN be active via a timed schedule?

[Chris Deren]

Sure, you can put the DN in partition that has time schedule assigned to it.

Chris

[phretbored]

Hi Chris,

So for example if my call handler DN is 5500 and the destination DN for coverage path is 5501 you are saying put the destination DN 5501 in a partition with a time schedule?

[Chris Deren]

Sure, or you can do time schdule in Unity before you even send it back to CUCM.

Chris

[phretbored]

I think I need to clarify this a bit more...

So the dept with call handler 5500 receives calls normally during the day between say 8 AM until 3 PM.

From 3 PM until 5 PM they would like a coverage path.

So from 3 PM until 5 PM the dept with call handler 5501 willl be coverage for 5500.

5501 needs to otherwise be available for their own normal call flow between 8 AM and 5 PM as well.

It seems like I might need to put in place a middle man DN.

For example create 5555 that is permanently CFWDALL to 5501.

Then use 5555 as the destination DN coverage for 5500 and put 5555 in a partition with a timed schedule.

[Chris Deren]

OK, this is ever easier.

Build a schedule in Unity defined as 8-3

Assign this schduele to the 5500 call handler

Enable Closed Transfer rule on this handler and set it to transfer to the 5501 CH

Chris

[phretbored]

Right on I will start working with those features and follow up after some testing.

Thanks!