07-23-2015 11:43 AM - edited 03-17-2019 03:45 AM
Hi Guys,
My Customer have the follow need:
Was created the Pilot 8000 that have the follow directory number 8001, 8002,8005
The sequence:
8000 - Fix number
8001 - Fix number
8005 - IVR
He created too IVR 8005 that have another below:
8006 - monday
8007 - tuesdady
8008 - wednesday
.... - thursday
.... - Friday
The Pilot 8000 worked to number 8001 and 8002 (isolated)
The IVR 8005 worked to number 8006 until 8010 (isolated)
But when call to 8000 and directory number 8001 and 8002 is busy, the call not is transfered to 8005 (busy signal)
Any have idea, about this?
Thanks,
Wilson
07-23-2015 12:00 PM
Hi Wilson,
1) Is the CTI Routepoint that goes to 8005 registered?
2) What about the CTI ports? Are they registered too?
3) Are you able to make a direct call to the 8005 route point?
Can you attach a copy of details Call Manager service traces? You can make it detailed by following the below document:
https://supportforums.cisco.com/document/126666/collecting-cucm-traces-cucm-862-tac-sr
~Avinash
07-23-2015 12:10 PM
Hi Avinash,
Thanks a lot for your contact.
1) Is the CTI Routepoint that goes to 8005 registered?
Yes, is registered
2) What about the CTI ports? Are they registered too?
I believe that this parts its Ok, too.
3) Are you able to make a direct call to the 8005 route point?
Yes, the Customer did and informed that is working
I am attaching the prints that the Customer sent for me
Thanks,
Wilson
07-23-2015 12:12 PM
Thanks,
I will need the detailed traces to identify root cause with a test call and timestamp.
~Avinash
07-23-2015 12:18 PM
Hi Avinash,
I will request with my Customer test and collect about. When have this files I will send for You,
Thanks a lot,
Wilson
07-23-2015 03:28 PM
07-24-2015 01:04 PM
07-28-2015 11:00 AM
Hi Avinash,
The logs that the Customer send for me are big (7Mb another 5Mb), I will try split the files.
Thanks,
Wilson
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